Welcome, Guest. Please Login.
05/13/25 at 03:01:39
News:
Home Help Search Login


Pages: 1
Send Topic Print
Problems with McAfee (Read 829 times)
RPCAdmin
Active Member
*****


Please save me from
the Users!!!!!!!

Posts: 521
Gender: male
Problems with McAfee
09/15/06 at 09:49:02
 
We seem to be having a problem between EVO and Mcafee Security suite.  Right now we are running EVO 2006.1 with the 5/8 update.  When we exit a screen, we get the following error;  
 
TRSDKd ww: C;\ISTS\tp7runtime.exe: tp7runtine.exe - application arror  
The instruction at "0x0343a716" referenced memory at "0x035820c4". The memory could not be "read".  
 
This error does not cause any problems or data loss, it is just annoying.  
 
However, when we tried to do the august update:  
 
Started Evo from the main server - worked fine.  
Started Evo from one workstation - worked fine (even tried WO-A as suggested and it was fine.  
     (Notation here - the server and that workstation are running Symantec Antivirus  or the Norton version of it.  
   
Went to another workstation, and subsequent workstations - (another note - all of which run McAfee Antivirus and Firewall)  
  When you click the icon.  It gives you an error - the Mcafee firewall screen comes up asking if you want to give access to TP7runtime  (you grant access)  And then it starts up EVO - the logon screen comes up, you log on successfully.  
   
At this point, if you try to go into ANY screen, IN-A or WO-A, the program freezes and must be shut down in Task Manager.  
 
I would love to run the august update, but right now it seems I can't.  
 
Any clues?
Back to top
 
 

Mike Nessen
Sr. Engineer/IT Manager/Anything else I need to be
EVO-Erp Build (always the latest) Client/Server
Pervasive 2000i on NT4 Server 15 users
Email 272531373   IP Logged
dameng
Senior Member
****


DBA / EVO Software
Consultant

Posts: 275
Gender: male
Re: Problems with McAfee
Reply #1 - 09/15/06 at 11:10:35
 
1. you can perform the 8/11/06 update on the server.
2. on the clients with Macafee, you can make a configuration setting in the Pervasive client to increase the buffer size, which MAY help with the application error etc.
 
open Pervasive control center on workstation.
go to configuration ( or in Perv 9 clik on configure microkernal router )  
locate the Performance tuning, set the key to use cache engine. apply the changes, and exit.
 
now retest evo.
Back to top
 
 

Dave Mengelkamp
Digital Consulting
760.832.2536
davemeng@earthlink.net
Email WWW   IP Logged
RPCAdmin
Active Member
*****


Please save me from
the Users!!!!!!!

Posts: 521
Gender: male
Re: Problems with McAfee
Reply #2 - 09/26/06 at 10:09:19
 
Dameng,
 
Tried the suggestion before trying the August update to see if it wil affect the errors we get upon leaving a menu.  No effect.  In Pervasive 2000 the only key under performance tuning is "Compress IDS data".  Turned that on with no effect.
Back to top
 
 

Mike Nessen
Sr. Engineer/IT Manager/Anything else I need to be
EVO-Erp Build (always the latest) Client/Server
Pervasive 2000i on NT4 Server 15 users
Email 272531373   IP Logged
Laura  D. Oliver
Active Member
*****




Posts: 985
Gender: female
Re: Problems with McAfee
Reply #3 - 09/26/06 at 11:26:16
 
Are you by chance running Internet Security Suite 9 ?
 
McAfee released an upgrade at the end of July.  It has been a complete disaster. They have issued several patches, all which have had limited success.  
 
Have you gone to?  
http://forums.mcafeehelp.com/viewforum.php?f=103&topicdays=0&start=780
 
The forum makes for an interesting read. Often there is no mercy given to those techs. (Especially after the 1st patch)  
One of the many known issues is that it is NOT compatible with much software.
 
There are temporary workarounds on the forum. And I noticed another new patch was just been released.  
 
Funny thing is, it works fine on some computers and wreaks havoc on others. We are experiencing problems on only one computer.   Most folks on the forum are complaining that IE and AOL is slow, and that specific software does not work .  
 
I do not know whether are not they are having problems with the other suites.  I do know  this one rendered our computer useless for several days.   I have used McAfee for years, and it is not until now that I have considered changing.
 
Back to top
 
 

Laura D. Oliver
classic DBA since 1997
EVO on Amazon server as of 5-2022
DIXIE PRECISION INC.
Birmingham, Alabama
(205)- 841-8400

www.dixieprecision.com



Email WWW   IP Logged
gtladmin
Active Member
*****


Diving is fun,
diving is fun!

Posts: 1306
Gender: female
Re: Problems with McAfee
Reply #4 - 09/27/06 at 11:29:00
 
We run the McAfee Security Suite as well, and after installing the suite, the first time you access Evo it will get flagged on the firewall.  You have to select allow, then actually restart the workstation so the policy gets updated for the TP7 program file, then Evo is OK after that.   I have found that's the only way to get it to work.  
 
Val
Back to top
 
 

Val Feehan
  IP Logged
RPCAdmin
Active Member
*****


Please save me from
the Users!!!!!!!

Posts: 521
Gender: male
Re: Problems with McAfee
Reply #5 - 11/10/06 at 07:39:10
 
Success - a suggestion from a Mcafee Programmer to Delete the Privacy Service from the installation worked.  Evidently there is a conflict there.
Back to top
 
 

Mike Nessen
Sr. Engineer/IT Manager/Anything else I need to be
EVO-Erp Build (always the latest) Client/Server
Pervasive 2000i on NT4 Server 15 users
Email 272531373   IP Logged
gtladmin
Active Member
*****


Diving is fun,
diving is fun!

Posts: 1306
Gender: female
Re: Problems with McAfee
Reply #6 - 11/10/06 at 10:43:51
 
So how'd you do that?  I don't recall seeing anything in our
setup for Privacy settings.....
 
 
Val
Back to top
 
 

Val Feehan
  IP Logged
RPCAdmin
Active Member
*****


Please save me from
the Users!!!!!!!

Posts: 521
Gender: male
Re: Problems with McAfee
Reply #7 - 11/17/06 at 11:31:22
 
There isn't.    Simply uninstall the Privacy Service using Add/Remove Programs in the Control Panel.  Once it is removed, all works well.  Functionally, the Privacy service doesn't seem very functional to me in a business environment.
Back to top
 
 

Mike Nessen
Sr. Engineer/IT Manager/Anything else I need to be
EVO-Erp Build (always the latest) Client/Server
Pervasive 2000i on NT4 Server 15 users
Email 272531373   IP Logged
Pages: 1
Send Topic Print