GasGiant
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I'm a little confused about how options are supposed to work at the SO-E Release Sales Order stage. Here's our situation... We sell electronic contraptions, which are serialized, and each needs a line cord appropriate for the country of use. I have set each contraption up with a required LINE CORD option, within which the customer service reps must choose among the avaiable cord, which are each type F, finished goods. This scheme seems to work just fine and the cord shows up as a K line on the Sales Order. However, when we go to release the SO the shipping clerk get's the contraption line item description twice, instead of getting the contraption description and then the K line description to release. Okay, fine, so I just have her look over at the line number and procede with the release. Except that sometimes weird things happen. Yesterday the line item for the contraption showed .5 on SO and .5 on BO. Then it wouldn't let us release the second half, instead popping up a message that said we were over releasing. It got weirder, showing other odd fractions unreleased, so I tried to unrelease everything and start over. No dice, the serial number was no longer available. <sigh> I ended up deleting the line item, adding a new line item and releasing it from the Sales Order and avoiding SO-E. There is obviously something that someone is doing wrong, I just haven't figured out what or where, yet. Anyone else have an insight?
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