ISTech Support Forum - TOP SALES REPORT

Donna Cardenas Browser Posts: 24 Gender:	TOP SALES REPORT 12/08/06 at 08:03:54 I CAN'T GET THE TOP CUSTOMER REPORT(SA-O) TO PROCESS ANY DATA? I AM SELECTING A SALEMEN RANGE AND DATE RANGE ONLY. NO OTHER OPTIONS ARE CHANGED. THE DEFAULT GRAPHICAL FORM IS JMCRTOPN.RTM IT DISPLAYS FOR AN INSTANT PROCESSING DATA THEN RETURNS TO THE EVO MAIN MENU SCREEN.
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JNAPIER Active Member Evil-Evo Bad Dog! Posts: 533 Gender:	Re: TOP SALES REPORT Reply #1 - 12/08/06 at 11:38:07 Mine Too. After you try 3 or 4 times, look at your active users. You will see your login with all 4 showing you are in that program... John
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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: TOP SALES REPORT Reply #2 - 12/08/06 at 14:18:47 Works here with those filters. What is the modified date of JMCTRTOPN.RUN?
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Donna Cardenas Browser Posts: 24 Gender:	Re: TOP SALES REPORT Reply #3 - 12/08/06 at 14:51:23 Did you mean JMCRTOPN.RUN? The modified date is 9/16/06. I don't find JMCTRTOPN.RUN
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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: TOP SALES REPORT Reply #4 - 12/08/06 at 15:37:44 Yeah, OK so I have fat fingers today. That is the same one as I have and it works fine here. Let me ask the programmer to take a look. Are you changing the date ranges from the default YTD that come up? I did not when I tested.
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Donna Cardenas Browser Posts: 24 Gender:	Re: TOP SALES REPORT Reply #5 - 12/08/06 at 18:28:03 I am putting in a date range. The default dates are 00/00/00 thru current date for current year and 00/00/00 thru 00/00/00 for last year to date. i am using 12/01/05 through 11/30/06 for current and 12/01/04 throught 11/30/05 for last year.
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dameng

Senior Member

DBA / EVO Software
Consultant

Posts: 275
Gender: male

Re: TOP SALES REPORT
Reply #6 - 12/10/06 at 11:05:01

Lynn,
i'm not changing the default dates either, and it won't print for me.

the pervasive monitor shows the 9 files open when i bring up SA-O ( 9/15/06) but after selecting the JMCRTOPN.RTM the monitor releases those 9 files after a few seconds.

It might be because i have no records in BKPRSALE, but that shouldn't affect the report.

dave

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Dave Mengelkamp
Digital Consulting
760.832.2536
davemeng@earthlink.net

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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: TOP SALES REPORT Reply #7 - 12/12/06 at 13:22:28 It is an RTM problem. I will send the updated RTM to those who posted error reports and add it to the patch file on the website.
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JNAPIER Active Member Evil-Evo Bad Dog! Posts: 533 Gender:	Re: TOP SALES REPORT Reply #8 - 12/12/06 at 15:03:20 Much Better Lynn, Works great..... Thanks, John
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Donna Cardenas Browser Posts: 24 Gender:	Re: TOP SALES REPORT Reply #9 - 12/12/06 at 21:01:17 Lynn, The second attachment you sent isn't working for me. I am getting an error message: Error reading ppchild report2 Printer setup. mmMargin Righ Property does not exist. Ignore error and continue the only option I have is to cancel. Donna
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Lenette Senior Member That's why they call it work!! Posts: 459 Gender:	Re: TOP SALES REPORT Reply #10 - 12/19/06 at 13:01:55 I need this patch as well.
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Lenette Senior Member That's why they call it work!! Posts: 459 Gender:	Re: TOP SALES REPORT Reply #11 - 12/20/06 at 10:41:26 I have installed all updates & patches posted thru 12/19/06 and still can not run the SA-O report.
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lizzleanne Browser Posts: 10	Re: TOP SALES REPORT Reply #12 - 01/03/07 at 09:14:04 Where can I find this patch? I too am having trouble. Thanks
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Donna Cardenas Browser Posts: 24 Gender:	Re: TOP SALES REPORT Reply #13 - 03/06/07 at 10:51:05 Lynn, I need your programmers to revisit this problem. The patch you sent did not fix my problem. I am unable to see prior year information on sales report SA-O. Only current year sales information is printing.
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JEMM Administrator In two days from now, tomorrow will be yesterday. Posts: 225 Gender:	Re: TOP SALES REPORT Reply #14 - 03/06/07 at 11:26:58 The prior year date problem you are having sounds alot like something that was fixed just before Christmas. Are you using the latest program, the ISTS Enhancement date should be 12/13/06? Mike
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Donna Cardenas Browser Posts: 24 Gender:	Re: TOP SALES REPORT Reply #15 - 03/07/07 at 07:40:44 Mike, That is the date I have. The patch did not fix the problem, however it did apparantly work for some other users.(see JNAPIER below)
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Lenette Senior Member That's why they call it work!! Posts: 459 Gender:	Re: TOP SALES REPORT Reply #16 - 03/12/07 at 13:01:52 Mike, I just confirmed that I am in fact using the 12/13/06 JMCRTOPN.RUN yet I still can't run the report. What date is the .rtm suppose to be?
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JNAPIER Active Member Evil-Evo Bad Dog! Posts: 533 Gender:	Re: TOP SALES REPORT Reply #17 - 03/12/07 at 14:09:29 Mine has 12.13.06 also. The report works fine here. I would like to see the report pick up the BILL to side of the order. I have 2 large customers that bill one location but ship all over the world. This would help doing the report at a sales person level. John EDit to add, RTM is dated 12.12.06
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JEMM Administrator In two days from now, tomorrow will be yesterday. Posts: 225 Gender:	Re: TOP SALES REPORT Reply #18 - 03/13/07 at 05:25:52 Lenette, Open up the RTM using the RTM Editor (TAS-M) and look at the tabs at the bottom of the report. It should have 3 tabs: Main, Totals and SubReport1. The older version of the RTM only had 2 tabs. It needs to have 3 in order to for the report to run. The date of the RTM I have is 12/13/06. Mike
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Lenette Senior Member That's why they call it work!! Posts: 459 Gender:	Re: TOP SALES REPORT Reply #19 - 03/13/07 at 10:38:32 both my .rtm & rtx has 7/26/06 dates. So i guess i need those files.
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dorner Browser I love YaBB 1G - SP1! Posts: 48	Re: TOP SALES REPORT Reply #20 - 03/13/07 at 13:31:58 I have rtm dated 7/26/2006 and only 2 tabs on bottom. It does not work for me either. Where do I get the correct .rtm? Mike
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Lenette Senior Member That's why they call it work!! Posts: 459 Gender:	Re: TOP SALES REPORT Reply #21 - 04/04/07 at 07:38:16 So how do I get the updated .rtm & .run files??
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Donna Cardenas Browser Posts: 24 Gender:	Re: TOP SALES REPORT Reply #22 - 04/05/07 at 10:33:19 I can put any range of dates in the current period and the respective prior year dates, but only the current year data prints. It just doesn't recognize the date field for prior period range of dates. Is there any relationship with the fiscal year and this report? I am not on a calendar year for accounting. Donna
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JEMM Administrator In two days from now, tomorrow will be yesterday. Posts: 225 Gender:	Re: TOP SALES REPORT Reply #23 - 04/05/07 at 11:40:50 The prior year date problem you are having sounds alot like something that was fixed just before Christmas. Are you using the latest program, the ISTS Enhancement date should be 12/13/06? Mike
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Donna Cardenas Browser Posts: 24 Gender:	Re: TOP SALES REPORT Reply #24 - 04/05/07 at 11:48:32 The SA-O header reads: Top N Customers - ISTS Enhancement 12/13/06. The RTM is JMCRTOPN.RTM, it has 3 tabs and is also dated 12/13/06
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cathyh

Active Member

I used to be
indecisive; now I'm
not so sure......

Posts: 1210
Gender: female

Re: TOP SALES REPORT
Reply #25 - 04/05/07 at 12:43:27

I have not done the 2/14 update but my top sales report does not work either. My program is dated 9/16/06. I have two RTM's, jmcrtopn dated 7/26/06 and jmcrtopx dated 8/28/06. I might have tried to fix it in the past.
Both rtm's have only two tabs.
I looked on the patch list and don't see the newer rtm version. Could you send it to me so that I can try it, or will it not work with the older program?

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Cathy Hamilton
Wing Inflatables, Inc.
EVO-ERP2008.1(20 users) w/IS Tech update 5/25/09 (as of 08/21/09)
Windows 2008 Server/client
Pervasive V10.1

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JEMM Administrator In two days from now, tomorrow will be yesterday. Posts: 225 Gender:	Re: TOP SALES REPORT Reply #26 - 04/06/07 at 06:44:19 I found and fixed the problem with the dates. Lynn will make the report and RTM available shortly. Mike
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Donna Cardenas Browser Posts: 24 Gender:	Re: TOP SALES REPORT Reply #27 - 04/09/07 at 08:30:13 That's great! Thanks Mike.
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JEMM Administrator In two days from now, tomorrow will be yesterday. Posts: 225 Gender:	Re: TOP SALES REPORT Reply #28 - 04/12/07 at 08:43:08 The patch file posted yesterday contains the fix to the report as well as the latest RTX.
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Donna Cardenas Browser Posts: 24 Gender:	Re: TOP SALES REPORT Reply #29 - 04/12/07 at 09:16:07 Got the patch - works great! Thanks and job well done!
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