Hello,
 
We are having a repeatable problem in AP-C.  We have blanket purchase orders for several of our vendors.  There are instances when we will be posting items in AP-C at the same time we are receiving against that blanket purchase order number.  
 
Unfortunately, we do not find out that we are locked out until we go to post the invoice in AP-C.  When this happens, we have to exit and get back into the invoice.  Whatever items got locked out no longer appear as receivers to tie to the invoice.  We then have to receive and unreceive just to have the receiver show up again to process the invoice.  This creates more garbage on our system every time we have to do this.
 
It would make sense for whoever brings up the purchase order last would get locked out, but this does not appear to be the case.  
 
Are others having the same problems, and is there a patch for this problem?
 
 
Thanks in advance,
Brian
 

I have had this happen a time oe two. I have asked the person who got the lock and they were saying NO to the prompt. This will exit the progarm half finished. I always have them keep saying Yes to it or go find who is locking you. That way they can finish the transaction.
 
 
John

Quote from JNAPIER   on 02/05/07 at 12:20:34:

 
 
Thanks for all the input everyone.  As far as I know, nobody is getting the prompt that the item is locked.  If two of us are in IN-A or one is in IN-A and one in PO-C there is a prompt, but I guess I'll have to gather more data.  First in should not be the one locked out if you ask me.
 
Brian

Tim,
 
  over 600 programs in the system, average of 10 locks per program = 6000 possible record locking issues.. I may have missed one or two...
 
I need more info to fix this one.  What is getting locked?, are there error messages or lock messages coming up? Is the user doing ctrl alt del to get out.. if there is no message?
 
Give me the complete picture of what is happening.

Cathy, or anybody,
 
what is the lock?  as in error locking BKICMSTR retry Yes No...
 
the important thing I need is the file name in that case BKICMSTR.. that tells me where to start looking.
 

Allen,
I have reproduced a record lock between PO-C and AP-C.
 
It goes like this:
One user is receiving a line item on a po in PO-C and the other is entering an INVOICE on that line item in AP-C.
 
I left the PO-C user with the line item up, ready to post the receipt and then tried to finish out the AP-C entry.  
 
The error message in AP-C says that a record in file BKAPPO is locked by another user.
 
Now, I try and post the Receipt, and the error message there says that a record in BKAPPOL is locked by another user.
 
One application locked the BKAPPO then the BKAPPOL and the other application seems to have locked them in the reverse order (BKAPPOL and then BKAPPO).  
 
I remember this being called a 'deadly embrace'.