ISTech Support Forum - AR-C Invoice Shows on Aging but can't pay it

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AR-C Invoice Shows on Aging but can't pay it (Read 303 times)

cindellis Browser Posts: 28 Gender:	AR-C Invoice Shows on Aging but can't pay it 02/28/07 at 09:03:11 I have an invoice and a credit that show up on my aging for a customer. When I go to AR-C to apply the credit to the invoice, the invoice is not there. Both of them are dated the same date, so that is not the issue. Any solution to this?
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JNAPIER Active Member Evil-Evo Bad Dog! Posts: 533 Gender:	Re: AR-C Invoice Shows on Aging but can't pay it Reply #1 - 02/28/07 at 12:54:08 Is the credit a deposit on a SO by chance? If so, you need to disassociate it from the SO using AR-N. Than you will be able to apply it elsware. John
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cindellis

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Re: AR-C Invoice Shows on Aging but can't pay it
Reply #2 - 03/01/07 at 10:26:57

It was put in as a larger deposit and this is the balance. When I look in AR-N it doesn't show a sales order number that it is linked to. It tells me that I can't delete it because it has been partially paid and I have to do a refund or enter a voucher. I have tried both of those methods and failed. How do I disassociate it from a sales order?

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