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Sporadic Errors using IN-A (GUI) (Read 2334 times)
gtladmin
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Sporadic Errors using IN-A (GUI)
05/22/07 at 05:54:49
 
Updated to 5/1/07.  My users have been getting sporadic errors as follows:
 
When some people are in IN-A, they enter a part #, it rebuilds the stock info, then they click on
the button for sales orders and they get this error:
WARN ERR:  File WBLOOKUP: SRC LINE 421
The array brackets [{}] are not matched   (and then there some garbage type characters after that)
 
 They click on OK and they get
WARN ERR:  File WBLOOKUP: SRC LINE 421
There is a fatal problem with the following expression. The problem may have to do with the parentheses: {
 
They do get the sales order lookup, and then if they scroll they get the error
WARN ERR:  File WBLOOKUP: SRC LINE 1012
The parentheses are unbalanced in this expression.
 
The other error we've seen in IN-A is
WARN ERR:  File WBLOOKUP: SRC LINE 421
There is a fatal problem with the following expression The problem may have to do with the parentheses:
BKARINVL.PQTY <> VAL ("0"                      ) .O.BKAR.INVL.UBO     <> VAL ("0"
)
 
And finally, when using the drill up from a BOM lookup in IN-A, one user just got
FATAL ERR - File ISUDF.SRC Line: 132
The field you are trying to use is unallocated.  It may belong to a file that hasn't been opened yet, or was an array that was removed from memory - BKAP.POL.PCODE.
 
I copied all the BKLUGRID.* from DBAMFG to the DRILL subfolder, but we still continue to see these  
errors.  Again, they don't happen all the time, just some of the time, maybe after several times doing the same task in a module.
 
????
 
TIA
 
Val
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Val Feehan
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Re: Sporadic Errors using IN-A (GUI)
Reply #1 - 05/24/07 at 07:54:20
 
I am still seeing these errors - another user report the error
 
WARN ERR- fILE:  wblookup.src line:421
The fiield EÜ□Ỳ was not found.  You may include only active fields in an expresion to be compiled at runtime.
 
She clicked on the OK button and did get to the open order screen.
 
Do we possibly have a corrupted install or download was corrupted?  I am going to try turning off the GUI for everyone and put them back on the old menus to see if these errors go away.
 
Any help/advise would be appreciated!
 
Thanks,
 
Val
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Re: Sporadic Errors using IN-A (GUI)
Reply #2 - 05/24/07 at 08:29:07
 
Val,
 
  I have been working on the lookups and Lynn will be putting out a patch later today that may fix this issue. I do find it odd that only you are getting this error (or at least you are the only one reporting it) so something must be out of whack.
 
The error you are reporting is with the GUI lookup screen, so yes running the old BKINA will remove the error, but you will lose the features of the GUI screens. (filters, printing grids, notes, evolinks, drill downs, substring searches etc...)
 
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Re: Sporadic Errors using IN-A (GUI)
Reply #3 - 05/24/07 at 09:16:47
 
Well, I know that.  I actually don't see a problem with using the GUI.  For the most part, I can't get
any of these errors to repeat myself.  When I watch other folks, sometimes it their impatience that
is generating the errors (the GUI is a little slower than the Classic version), but I'm not allowed to say
it's the user....you know... so I just caved and went in an did a change program and switched everyone
back to the classic--they were all complaining and it put me in a real heap of hot water.
 
For those who weren't getting errors and doing the complaining, they aren't happy about the switch back
because they liked the GUI and they liked the extra things like the extended notes in AR-A.....
 
Perhaps I can try again with the patch after everyone approves the update..... Sad
 
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Re: Sporadic Errors using IN-A (GUI)
Reply #4 - 05/24/07 at 09:39:42
 
I rolled back the T7 stuff after one week with the 2/14/07 update and am still waiting for the kinks to get worked out before I dare have suers try it again.  I concur that things work well at the easy pace I use when testing, but lose stability when users try to force it into the Classic mold. Many feature improvements/additions have been made and I think I can manage the change, so long as the feature loss is minimized. People don't mind change so much when new things are added, but they seem to blow their tiny little gaskets when options (even poor ones) are dropped.
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Re: Sporadic Errors using IN-A (GUI)
Reply #5 - 05/24/07 at 13:16:06
 
OMG!  You know EXACTLY what I've been going through!  Somehow.....yes, knowing that  
you've been through the same mill does make me feel a little better.....doesn't help my  
current situation, but it still makes me feel better....
 
Thanks for concurring, I was beginning to think it was only us...
 
Val
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Re: Sporadic Errors using IN-A (GUI)
Reply #6 - 05/25/07 at 04:51:50
 
We also tried out the T7 apps and no longer use them. I'd like to because they look better and have more features but, once again, the users don't like them and are able to cause trouble with them. It's tempting to blame the end user but if the end users in THREE companies can't do it then you have to see the trend. After a while you have to quit blaming the end user and start looking at WHY everyone seems unable to really get into the new version. Maybe the T7 apps just don't have the same flow, maybe they work too slowly. Let's put it this way, if the program screws up because of impatient users then it's STILL the program's fault. No question. If it doesn't work at the same rate as the user then it's WRONG. I don't care how much time anyone put into it or how great it works for other people if it can't keep up with someone then it's not right. One of the cardinal sins of user interface design is creating an application that forces the user to slow down. To be effective a GUI must be realtime. Any lag is seen by the end user and they won't be liking it. That said, I do like the new T7 versions and I think they are going down the right track. But apparently they may not yet be ready for general consumption. I'm sure they'll get there eventually though. Just remember IStech: SPEED, RESPONSIVENESS,SPEED,SPEED,SPEED.
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Re: Sporadic Errors using IN-A (GUI)
Reply #7 - 05/25/07 at 05:06:38
 
No, I know that it is not the fault of the users. I'm a different breed, one who likes change for the sake of change. Most users just want to get their work over with, with as little thought as possible. That's perfectly valid and very efficient  Roll Eyes
 
Conversely, I'm always looking for a better way, a more elegant method. I prefer a waltz over a jig. And half the time I don't make any sense at all (like now).
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Re: Sporadic Errors using IN-A (GUI)
Reply #8 - 05/25/07 at 07:54:30
 
Yeah, I'm the same way: I like newness for it's newness. I like cool new gadgets, new software versions, and just released games, cd's , and videos. So I *do* like the T7 versions and I am willing to live with the sometimes slower response. But statistically a lot of people want stability and familiarity.
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Re: Sporadic Errors using IN-A (GUI)
Reply #9 - 05/25/07 at 09:24:06
 
Ok, I have to ask... was anybody other than Val getting Errors in the new T7 screens that are on the 5/1/07 update?
also you say the screens are slower.. When? loading, running, is it slower moving from field to field?  I am running this stuff on a peer to peer network with very fast PC's so I don't see much of a speed issue here.  I want to make the new T7 stuff as stable as possible but just telling me that the users can cause sporadic errors and it is slower is a tad vague for me to fix anything. I need specifics.. actual error screens, or it is slow when I press this button. Then we have a starting point to see what can be done to fix it.
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Re: Sporadic Errors using IN-A (GUI)
Reply #10 - 05/25/07 at 10:24:29
 
Well, I posted my errors, nothing new on that front.  As for newness, for the most part
the users here have been pretty good about changes.  For whatever reason this last set
just flipped them out, maybe because it was a Monday, I dunno.  
 
I agree if people are able to "break" the apps using them, then something isn't right, no question.
At least I could roll things back, now they're happy clams.
 
I'm not sure which buttons caused the slowness.   I'll see if the users can recall anything specific.
 
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Re: Sporadic Errors using IN-A (GUI)
Reply #11 - 05/25/07 at 12:41:06
 
The only issues left for us are the navigation methods/options, which were the biggest complaints from the beginning. If the return buttons are back for drill-down and where-used, then I think my biggies are done. Another biggie was the drilling from a lookup grid, which is working great.  
 
For now, I've lost my test server again, so I'm going to be testing the T7 stuff on the live version and giving them to one or two users at a time. That'll test the waters before I let the speed demons play with them again.  Roll Eyes
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Re: Sporadic Errors using IN-A (GUI)
Reply #12 - 05/25/07 at 17:38:26
 
One option to consider - given the flexibility of the Evo menus - give users both flavors of the programs - then they can use the GUI (we will never work out all the kinks until people start using them) but if something frustrates them, they can go back to the old to do what they need to do and be less frustrated when they complain that the GUI doesn't do it.
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Re: Sporadic Errors using IN-A (GUI)
Reply #13 - 06/14/07 at 13:27:31
 
Yeah I did that, but once they run into an issue that's it for using the GUI.  Their response is "it doesn't work so I stopped using it".  Can't get around that.
 
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Re: Sporadic Errors using IN-A (GUI)
Reply #14 - 08/14/07 at 12:31:43
 
What was the outcome to these error messages?  Did everyone just revert to pre-T7 files?
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