Use the S/R menu.  SR-E, F and G are where you need to go.  SR-E releases the order for shipment and allows you to enter the price (based on the actual costs) and control which components used in the repair are itemized on the invoice.  SR-F prints the invoice very much like SO-F and SR-G posts it but therein lies a key feature of the S/R module.  The SR-G invoice posting also performs the WO-I function, rolls up the costs, and attaches the COGS directly from the work order to the invoice without affecting the Average Cost of production inventory.  See the Help file for more information.  Also look at the SD-Q settings relating to S/R.

Lynn,
 
I went through the SR-E, F & G steps, but the work order did not get closed.  I had printed out the help file Topic "Service and Repair" and followed step by step.  The work order has outside process and service type purchase orders associated with and I do not know if this makes a difference.  I do not remember in detail the messages that came up during the invoicing process, but I do remember one question that asked if I wanted to put costs to to COGS and I used work order value, not average cost.
 
I have more Service/Repair Orders to process and will be more dilegent in observing messages.  In the interim, how do I go about closing the work order?  There is still outside process value in the work order and Going through SR-G indicates there is no invoices to process (was already done once).
 
Dennis