Welcome, Guest. Please Login.
04/25/24 at 12:45:30
News:
Home Help Search Login


Pages: 1
Send Topic Print
Customer not available in Quotes or Estimates (Read 1830 times)
David Waldmann
Active Member
*****


Live to work, or
work to live?

Posts: 1924
Gender: male
Customer not available in Quotes or Estimates
04/28/09 at 06:54:57
 
I can't be sure it ever was, but it for sure isn't now. I've tried directly entering the code as well as looking up by Code and Name. It's not in the lookup. This is an actual customer, not a Contact only. Any idea why it is not in the list? It is available on SOs.
 
Thanks,
Back to top
 
 

David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11
Email WWW   IP Logged
Lynn_Pantic
Administrator
*****


evolution (n) -
gradual change to a
different form

Posts: 5681
Re: Customer not available in Quotes or Estimates
Reply #1 - 04/30/09 at 07:36:42
 
You have your Default set to use the Contact Manager for Quotes and Estimates and this customer has not been entered into the CM file.  CM-K can be used to update the CM file with new customers that have been entered directly to the Customer file.
Back to top
 
 

Lynn Pantic
IS Tech Support
lynn@istechsupport.com
Email   IP Logged
David Waldmann
Active Member
*****


Live to work, or
work to live?

Posts: 1924
Gender: male
Re: Customer not available in Quotes or Estimates
Reply #2 - 04/30/09 at 10:49:24
 
Oh, so you are making a choice of EITHER Customer OR Contact? I was assuming it meant you could ALSO use Contact...
 
Thanks,
Back to top
 
 

David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11
Email WWW   IP Logged
Laura Oliver
Active Member
*****




Posts: 984
Gender: female
Re: Customer not available in Quotes or Estimates
Reply #3 - 02/15/17 at 06:31:25
 
CM-K works for us in EVO, but not DBA.  Has this been fixed on updates?  
Sorry, we are way behind on updates.
 
We had a situation where the customer could be called up in Quotes, but not Estimates.  We tried to run CM-K in DBA and got the error notice to use EVO.   After using CM-K in EVO we can now call the customer up in Estimates.  
Laura
 
 
Back to top
 
 

Laura D. Oliver
classic DBA since 1997
EVO on Amazon server as of 5-2022
DIXIE PRECISION INC.
Birmingham, Alabama
(205)- 841-8400

www.dixieprecision.com



Email WWW   IP Logged
Laura Oliver
Active Member
*****




Posts: 984
Gender: female
Re: Customer not available in Quotes or Estimates
Reply #4 - 03/15/21 at 16:18:28
 
We can't create a quote for new customers in DBA.    We can create the quote in evo  after doing cm-k.  We can see the quote in dba.  
Is there any plan to fix this?
Thanks,
Laura
Back to top
 
 

Laura D. Oliver
classic DBA since 1997
EVO on Amazon server as of 5-2022
DIXIE PRECISION INC.
Birmingham, Alabama
(205)- 841-8400

www.dixieprecision.com



Email WWW   IP Logged
Lynn_Pantic
Administrator
*****


evolution (n) -
gradual change to a
different form

Posts: 5681
Re: Customer not available in Quotes or Estimates
Reply #5 - 03/15/21 at 16:39:01
 
You must have the default set to use Contact Manager for Quotes and Evo and DBA have different Contact Manager files.  You can't mix them.  Contact Manager, Estimates and Notes are the three places Evo uses different data from DBA.
Back to top
 
 

Lynn Pantic
IS Tech Support
lynn@istechsupport.com
Email   IP Logged
Laura Oliver
Active Member
*****




Posts: 984
Gender: female
Re: Customer not available in Quotes or Estimates
Reply #6 - 06/14/21 at 09:02:16
 
What is the default we are supposed to change to accomplish this?  
Our default in DBA's  SD-Q  are set as follows:
contact master for quotes ....Y
Allow CM-A to make customer ...Y
Allow CM-A to access AR-A
 
Quote from tseyfarth on 02/25/20 at 15:03:05:
Hello all.
I am trying to use SO-P-A to create a new quote for an existing customer. There is a list of "contacts" that come up but not a complete list of customers. I tried to enter the Customer ID and it wants to create a new *contact*.  That info is present, but since this is a new conversion from an OLD DBA, maybe there is something else that has to be done?
Any ideas would be appreciated! Cannot do business if we cannot quote....
Thanks,
Tim

 
Quote from Lynn_Pantic on 02/25/20 at 15:13:31:
There is a default setting that controls whether quotes use the customer or contact manager file.  You need to change it.

 
 
Back to top
 
 

Laura D. Oliver
classic DBA since 1997
EVO on Amazon server as of 5-2022
DIXIE PRECISION INC.
Birmingham, Alabama
(205)- 841-8400

www.dixieprecision.com



Email WWW   IP Logged
Lynn_Pantic
Administrator
*****


evolution (n) -
gradual change to a
different form

Posts: 5681
Re: Customer not available in Quotes or Estimates
Reply #7 - 06/14/21 at 15:18:55
 
If you are using Contact Manager for quotes you need to run CM-K to copy customers into the CM file.
Back to top
 
 

Lynn Pantic
IS Tech Support
lynn@istechsupport.com
Email   IP Logged
Pages: 1
Send Topic Print