GasGiant
|
More info. This time it happened to a very experienced order entry person, so we have the exact chain of events. Using T6SOA.RUN, she opened an SO that was created on July 1st. It had been edited and printed previously. She went in to the header, clicked SO Notes, added a line at the bottom, clicked Save, then returned to the header and saved the SO. She even recalls being asked if she wanted to use the default ending lines, to which she answered Yes. All traces of this SO are now gone; header, 3 lines, and six or more lines of notes. BKARINV, BKARINVL, and BKARDESC are scrubbed clean as if someone had used the Delete button, which we know is not possible because that feature is disabled and I am the only person who knows how to turn it on/off. I'd be happy to send over my BKARINV, BKARINVL and BKARDESC tables if you'd like to test with them or look at them.
|