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How to process a CC refund. (Read 363 times)
Brian Snyder
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How to process a CC refund.
03/26/10 at 12:10:34
 
I've read through a few previous posts but I am still unsure on how to go about this.
 
Customer invoice was for $82.01.  We received and processed a credit card payment for $82.01, account balance being zero.  Customer returns item, we issue a credit memo for the original amount less restocking fee. We refund his credit card but the customer now has a credit memo on their account for -$59.00.
 
We started to use AR-M but was unsure how to continue when it asks about manual check or A/P voucher?
 
Any help would be great.  Thanks
 
Brian
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D. Brian Snyder
Prebco Bushing Company
Baldwin Park, California
Evo-ERP 2007.1 ISTech Update 5/1/07
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Lynn_Pantic
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evolution (n) -
gradual change to a
different form

Posts: 5663
Re: How to process a CC refund.
Reply #1 - 03/26/10 at 17:14:55
 
Manual check and if you have a Credit Card Pending "bank account" set up, use that, otherwise post to your regular bank account.
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Lynn Pantic
IS Tech Support
lynn@istechsupport.com
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