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customer overpayment due to credit memo (Read 626 times)
Juan
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customer overpayment due to credit memo
05/26/11 at 12:55:08  
i applied a credit memo with an amt ($1200) in total in error which left a remaining "overpayment" of this amt ($1200)for this customer.  please advise how to remove this overpayment from customer aging.
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Lynn_Pantic
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Re: customer overpayment due to credit memo
Reply #1 - 05/27/11 at 07:15:57  
If it is truly an error, then your cash is also overstated by $1200.  Use AR-C to enter a negative $1200 payment which will create an open voucher on the customer account and reduce cash by the $1200, then use AR-C again and enter a $0 payment and use the credit to pay the voucher to remove both from the aging.
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Lynn Pantic
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Juan
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Re: customer overpayment due to credit memo
Reply #2 - 05/27/11 at 07:21:08  
Thank you very much, we'll try that
Juan
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