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Discount Code doesn't seem to work (Read 644 times)
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Discount Code doesn't seem to work
07/03/11 at 19:30:42
 
I've loaded a new discount code with SO Total set to 'Y' and a high dollar amount do the % discount is applied to everything that a customer with that discount code buys.
 
The discount code has been loaded against the relevant customers and when a new sales order is loaded for one of those customers it shows in the discount code field on the SO header as expected.
 
When an item is entered the base price defaults in then nothing appears in the discount field against the line (I was expecting to see the discount percentage) so the line extension is the same as the base price (I was expecting the discounted price).
 
I thought I'd tried this out in a test company a few weeks ago but now I can't seem to get it work there either.
 
Is there something I've missed?  
 
We are using EVO and are on update 1/22/10 SP1.
 
Do I need to update to fix this?
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Lynn_Pantic
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evolution (n) -
gradual change to a
different form

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Re: Discount Code doesn't seem to work
Reply #1 - 07/04/11 at 09:01:53
 
If you want the discount  to apply to everything then you need to enter $0 amount.  The discount will not apply until the amount entered is met or exceeded.
 
If it is going to apply to everything, there is no need to set it as an order total discount since you do not need to check to see if the total order exceeds some amount to get the discount.  If you do set it as total order discount, you will not see it pull in as lines are entered.  It is recalculated when the order is saved because it needs to know the total order value to see if the discount applies.
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Lynn Pantic
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lynn@istechsupport.com
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Re: Discount Code doesn't seem to work
Reply #2 - 07/04/11 at 14:36:06
 
Thanks.
 
We couldn't see the discount on the sales order - even going back into after it was saved, but when it was invoiced the discount was applied, which I guess makes sense since it needed to apply to the total of the invoice.
 
If I don't need to set SO Total to "Y" how do I get the discount to apply to all classes of items?
Do I have to load a discount against all the classes or does a blank class refer to everything?
 
Also I thought the discount would apply from a zero dollar amount to whatever amount was entered, then move in to the next quantity break (not that I have any) which was why I put a high dollar amount in rather than $0.
 
Anyway it appears the discount I expected was applied - I just couldn't see it on the sales ordr entry
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Re: Discount Code doesn't seem to work
Reply #3 - 07/11/11 at 15:45:31
 
So I tried entering zero as the price break and that caused the discount to be applied to credits but not to any of the invoices.
 
I'm therefore concluding the really high (100000) break was the way to go.
 
THe question I have is can the discount be applied to everything that customer buys without having to set up each class and without having to have 'Y' for the invoice total, so the discoutn can actually be seen as the sales order lines are entered?
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