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Images printing as all black (Read 14010 times)

David Waldmann

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Images printing as all black
06/05/12 at 07:15:02

We only print linked Thumbnail images on WO Travelers, so whether this may be more system wide I can't say.

Occasionally the image will print as an entirely filled black block. Most of the time I would re-print to screen where I could see it was fine, and then when I printed from the Preview it would print fine.

Today I had an entirely different scenario. We have an embedded image (not linked to an item) in the Detail section of the Traveler. This particular WO had three sub WOs (-1, -2 and -3) that were all printed on the same traveler. The image printed black on the first one and correctly on the other two (these were all on the same page). So I printed to screen and printed from the Preview. This time the images in the detail section printed fine, but the Thumbnail view of the linked image in the Header printed all black. Without exiting the Preview I printed again and this time everything printed fine.

Huh

David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11

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Vman Senior Member If it ain't broke, don't fix it Posts: 460 Gender:	Re: Images printing as all black Reply #1 - 06/05/12 at 12:52:47 I've had this problem with images we added to certain forms (Acknowlegements, Quotes, etc) for years. In my case, it was necessary to exit EVO and restart to get the images to print right. Just been living with it.
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David Waldmann Active Member Live to work, or work to live? Posts: 1924 Gender:	Re: Images printing as all black Reply #2 - 06/05/12 at 13:23:56 Quote from Vman on 06/05/12 at 12:52:47: If it ain't broke, don't fix it But it IS broke...
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carie Full Member Posts: 209 Gender:	Re: Images printing as all black Reply #3 - 06/05/12 at 13:31:18 This happens everytime I print a S/R Invoice - I have to go into SO-F to reprint for the company logo to print correctly.
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David Waldmann Active Member Live to work, or work to live? Posts: 1924 Gender:	Re: Images printing as all black Reply #4 - 06/05/12 at 13:34:55 Wow. I would have a copy of the invoice without a logo and use that form when printing. I guess our problem is nothing...
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Vman Senior Member If it ain't broke, don't fix it Posts: 460 Gender:	Re: Images printing as all black Reply #5 - 06/07/12 at 10:51:48 It's not a bug, it's a feature
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Kelloggs Active Member Do crazy people know they are crazy? Posts: 785 Gender:	Re: Images printing as all black Reply #6 - 06/08/12 at 08:14:09 Ours prints OK. We don't have that problem. Or logo was convert it to a gray scale 8 bit. Do you guys use color printers? how many bits is your logo? Kelloggs
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David Waldmann Active Member Live to work, or work to live? Posts: 1924 Gender:	Re: Images printing as all black Reply #7 - 06/08/12 at 08:18:01 We don't have a problem with the logo. It's always been B&W linked GIF thumbnails until this last time when it happened with the embedded graphic, which is also a B&W GIF. It's happened on both B&W and Color lasers.
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carie Full Member Posts: 209 Gender:	Re: Images printing as all black Reply #8 - 06/08/12 at 09:59:19 In our situation it is the logo that prints black -or- is missing (i forgot about that in earlier posts). It is a 30 KG jpeg. I have a jpeg else where in the documents that is 24KG and never have problems with it printing.
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David Waldmann Active Member Live to work, or work to live? Posts: 1924 Gender:	Re: Images printing as all black Reply #9 - 10/04/12 at 13:36:19 I just printed 5 WO Travelers - it took 16 print sessions, 11 with black thumbnail images and 5 good ones...
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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5681	Re: Images printing as all black Reply #10 - 10/04/12 at 14:05:15 I have had some cases where installing the latest drivers from the printer manufacturer has helped.
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David Waldmann Active Member Live to work, or work to live? Posts: 1924 Gender:	Re: Images printing as all black Reply #11 - 10/05/12 at 04:23:42 My printer (Brother MFC-9970CDW) uses a built-in Windows 7 printer driver, and I keep Windows Updates up-to-date.
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shadowcaster Active Member I'm not here because I know what to do. Posts: 678 Gender:	Re: Images printing as all black Reply #12 - 06/29/13 at 08:47:41 The black boxes seem random sometimes I can print a traveler and its fine next time its 80 % black boxes. sometimes its just 1 or 2. evo driver memory printer memory whats a good way to test for these issues ?
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David Waldmann Active Member Live to work, or work to live? Posts: 1924 Gender:	Re: Images printing as all black Reply #13 - 06/30/13 at 16:04:47 Quote from shadowcaster on 06/29/13 at 08:47:41: whats a good way to test for these issues ? If you can figure that out you'll be a millionaire. Or at least a well appreciated fellow forum user
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shadowcaster Active Member I'm not here because I know what to do. Posts: 678 Gender:	Re: Images printing as all black Reply #14 - 08/24/13 at 08:25:24 keeping images at 300x300 or less seems to be where the sweet spot is.
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ISTech Support Forum › Evo-ERP and DBA Classic › Problem Reports - Sporadic

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