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Internal stack error (Read 11666 times)
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Internal stack error
07/25/12 at 06:16:53
 
We randomly get the following error message when opening different menu items:
 
Information
             An internal stack error has occured. Please close and restart the application to avoid further errors. Error code: too many pops
 
When I click OK a couple other error messages pop up:
 
Evo ~ ERP
             Division by zero.
 
Evo ~ ERP
             Access violation at address 009D9A65 in module 'evoerp.exe'. Read of address 00000A71.
 
I have seen this happen when opening PO-A and MDB
 
I am not sure what is causing this. Sometimes trying again it will allow it to open. Sometimes I have to try several times before it opens.  
 
Using current versions and updates of EVO and Pervasive
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Re: Internal stack error
Reply #1 - 09/24/12 at 10:15:56
 
I get this sometimes too.
 
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Re: Internal stack error
Reply #2 - 08/19/15 at 07:36:37
 
Was this ever resolved?  It's driving me crazy.
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Re: Internal stack error
Reply #3 - 08/19/15 at 17:05:06
 
Laura, you are not alone.
 
Just take a look how many users have seen this post.
709 and counting. In one single day, a record.
 
We get them all the time, so often that noone cares to report them to me ( I am the IT )
 
Was this ever resolved? No
Will it ever be solved? I hope so.
Has it been a topic before? Yes, many times.
 
lips sealed
 
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Re: Internal stack error
Reply #4 - 08/24/15 at 10:34:46
 
I have discovered  that if we set PO-A for EVO view we have a lot less stack errors.  For some reason Classic view caused us more interrnal stack errors.  I originally thought it had to do with that particular workstation, but I realized that it was the only one with classic view and once I changed it we are seeing a lot less of this annoyance.
Blessings,
Laura
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Re: Internal stack error
Reply #5 - 08/28/15 at 09:37:39
 
John / Annex
 
  Can one or both of you try for a week using the EVO view and see if it makes a difference.  
The Classic view does have 2 Screens that load and unload when you go back and forth from Header to Lines that the Evo View does not. That may be the cause of the stack errors. It would be good to confirm then. that would give us something to look for.
 
Thanks
 
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Re: Internal stack error
Reply #6 - 09/01/15 at 07:27:57
 
Hi Allen
 
The Evo Classic View crash less.
 
Huh
 
Kelloggs
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Re: Internal stack error
Reply #7 - 09/01/15 at 08:32:37
 
While set to classicview I get a stack error everytime.   Set to EVO view I get the error only once a day.
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Re: Internal stack error
Reply #8 - 09/02/15 at 08:25:28
 
John -
 
Which crashes less?  Evo view with tabs or Classic view?  And which program?  PO-A, IN-A, what?
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Re: Internal stack error
Reply #9 - 09/02/15 at 08:46:16
 
Lynn,
 
I asked around and the general consent is that the "Classic View" crashes way less than the one with the tabs.
But it could because there are just a few users who use "Classic View".
 
Stacks errors happen all the time on most of the windows.
 
When you ask the staff they will say SO-A, PO-A, IN-A are the most common
But it could be because those are the windows that we use the most.
 
embarrassed
 
Kelloggs
 
 
 
 
 
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Re: Internal stack error
Reply #10 - 12/16/16 at 12:08:12
 
I rarely see an internal stack error except in Purchase Orders.
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Re: Internal stack error
Reply #11 - 12/16/16 at 13:06:18
 
I'm no where as up to date on the software as y'all, but EVO crashes at least one per day on my system.  I get the same errors reported by others.  I only use the classic view, don't like the tabbed stuff.
In my case the crashes/lockups appear to happen if I get too quick clicking around with the mouse.  Usually I just stop the T7 runtime in Task Manager and restart EVO.
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Re: Internal stack error
Reply #12 - 12/29/16 at 08:35:45
 
FWIW, I have finally gotten some of my users to slow down (VERY difficult for most), and those who truly have slowed down have admitted to far less error messages in Evo, and I have less problems to deal with created by going too fast as well.  All our users are on the tabbed view now, no more classic screens.  And we are pretty much up to date these days.
 
Val
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Re: Internal stack error
Reply #13 - 01/05/17 at 07:31:53
 
Quote from Vman on 12/16/16 at 13:06:18:

In my case the crashes/lockups appear to happen if I get too quick clicking around with the mouse.  Usually I just stop the T7 runtime in Task Manager and restart EVO.

 
Sadly, we have long known that using a mouse is dangerous in EVO.
 
 
Quote from gtladmin on 12/29/16 at 08:35:45:
FWIW, I have finally gotten some of my users to slow down (VERY difficult for most), and those who truly have slowed down have admitted to far less error messages in Evo, and I have less problems to deal with created by going too fast as well.  All our users are on the tabbed view now, no more classic screens.  And we are pretty much up to date these days.

Val

 
What Does slowing down have to do with it?   Do you think folks are making mistakes because they are going too fast?  Or is it that EVO needs to take a couple of breaths breath between commands?
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Re: Internal stack error
Reply #14 - 01/05/17 at 09:27:53
 
In regards to the Internal stack error the key is to provide as much details as possible to help find a solution. If you get them frequently then enter it in the bug tracker. http://www.istechsupport.com/bugtrack
 
Provide as much info and details as possible. EVO or DBA? What program? What update you are running? Classic or EVO screen? The steps you took right before the error such as pressing what buttons, using mouse or keyboard, Even what OS you are using on the work station. Were there other programs open at the time? Screen Pics are great as well.
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Re: Internal stack error
Reply #15 - 01/05/17 at 13:35:02
 
It appears that in EVO that when a screen loads there is a delay before it is ready to take input.  For  example, In EVO load up SO-A (in my case, it lists the open Sales Order. If you try to click on a SO before the top entry is highlighted, you get an Access Violation.  This one is recoverable.  If the program ignored input until it was ready, this would not happen.
There may also be an issue when you have made an entry such as a SO line item and then move too quickly to input something else.
Maybe EVO (TAS?) doesn't buffer well or it may not be possible to program in short "pauses" where you can't click/input until it's ready.
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Re: Internal stack error
Reply #16 - 01/06/17 at 09:17:30
 
Remember George Costanza (Seinfeld)?
Do you remember the "It’s not you, it’s me" routine?
 
Gwen: It’s not you, it’s me.
George: You’re giving me the “it’s not you, it’s me” routine? I invented “it’s not you, it’s me”. Nobody tells me it’s them not me, if it’s anybody it’s me.
Gwen: All right, George, it’s you.
George: You’re *darn* right it’s me.

 
Please, give it a rest... It is not you, it is Evo's TAS Programming Language.
 
 lips sealed
 
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Re: Internal stack error
Reply #17 - 01/06/17 at 13:07:15
 
Never watched Seinfeld, but correct.  Maybe I should just keep Task Manager running in the background Smiley
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Re: Internal stack error
Reply #18 - 01/10/17 at 06:28:37
 
VMAN,  
I think you answered my question.  Its not something we are doing wrong....the problem IS EVO... it has to take a couple of breaths between commands.  
This makes sense because my two best people get more internal stack errors than the other users ... because they are too fast for EVO, not because they are careless.
Its hard to tell my people that you have to go slow.    
 
#2   I am blonde... would running task manager help with this isssue.
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Re: Internal stack error
Reply #19 - 01/10/17 at 07:50:04
 
Normally, when I get the stack error or exception error on my Win7 machine, I just open task manager and kill the T7 runtime, and then I can restart EVO. The comment was just trying to be a funny response to Kelloggs.
The real issue would be if there is some way to modify the programming in TAS so that this does not occur, such as blocking user input for a second or so.  It appears not Sad
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Re: Internal stack error
Reply #20 - 01/10/17 at 14:02:35
 
In cases like SO-A where there is an OPENING LIST (IN-A,IN-B, SO-A, PO-A, AR-A, AP-A, WO-A) and they are set to open that way US-A to set them on or off (enable opening list) It has always been an issue if you click somewhere else while it is trying to load it loses focus and causes an AV or Stack error. That is why I added notification sounds to Grids yeas ago. In US-A on the misc tab, second question is Enable Notification Sounds. If you check that ON  then as the grids load, when it is ready for user input it plays a chime. Until you hear that chime the system is still loading data. I know it is not the optimal solution, and to have all user input disabled until it is ready would be, but I cannot seem to find any way to accomplish this in the current language Evo is written in. Now the speed at which those programs do load does fully depend on how much data you have.. if for instance you run SO-A in the 99 Test company with very little data the lists are instant. but if you have years of data in your sales order files and have never archived them, it has to go through years of data to show you the open sales orders. I would suggest archiving all closed SO,PO,WO to start and turn on the Sound notifications just to let the users know when it is good to go..
 
Archive SO,PO,WO are located on SM-J menu *note this is Archive not Purge you can still see and access archived files.
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Re: Internal stack error
Reply #21 - 01/10/17 at 15:17:59
 
It may be that my EVO isn't updated enough, but even after enabling notification sounds, I get nothing.  The highlighting of the first entry on the list in SO-A is the only indication I get.
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Re: Internal stack error
Reply #22 - 01/31/17 at 13:57:13
 
Yes they are making mistakes because they are going too fast (clicking before reading what's really on the screen, not waiting for a process to complete before closing a window, pressing enter when they wanted to press tab to rush a order through, etc.). Those who have little to no problems with Evo are working more carefully and deliberately, whereas the most troublesome users are clicking and typing so fast you can't even tell where/what they are doing, and there are typos in their orders and other work.  They're clicking before I've even asked them to do something, and I have to threaten them to stop touching the mouse until I tell them to.  That's what I am talking about. Shocked
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Re: Internal stack error
Reply #23 - 02/07/17 at 11:43:41
 
Just another reason my guys prefer DBA over EVO.    There is no speed limit on DBA.
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Re: Internal stack error
Reply #24 - 09/13/17 at 12:17:33
 
I'm finding the latest version of evo 2017.2 has much fewer crashes.
anyone else seeing this ?
 
jw
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