ISTech Support Forum - AR-A Notes not Visible on Windows 7 systems

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AR-A Notes not Visible on Windows 7 systems (Read 2335 times)

gtladmin Active Member Diving is fun, diving is fun! Posts: 1306 Gender:	AR-A Notes not Visible on Windows 7 systems 06/28/13 at 06:42:31 Our Windows 7 64-bit systems do not allow users to see the notes in AR-A. You can see the listing on the left side, but the details of the notes are not visible. This happens whether using classic view or GUI view. Windows XP systems can see them just fine. Any ideas?
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TGerak Full Member DBA Classic Since 2000! Posts: 186	Re: AR-A Notes not Visible on Windows 7 systems Reply #1 - 06/28/13 at 06:55:18 We are running a mix of Windows XP Pro, Windows 7, 32 bit and 64 bit machines. AR notes are visible for all of our users. Are you using the Evo Notes system? We do not have the Evo Notes System enabled.
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David Waldmann Active Member Live to work, or work to live? Posts: 1919 Gender:	Re: AR-A Notes not Visible on Windows 7 systems Reply #2 - 06/28/13 at 07:06:29 Quote from TGerak on 06/28/13 at 06:55:18: We are running a mix of Windows XP Pro, Windows 7, 32 bit and 64 bit machines. AR notes are visible for all of our users. Ditto, including Win8. Both before and after we converted to the EvoNotes system.
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gtladmin

Active Member

Diving is fun,
diving is fun!

Posts: 1306
Gender: female

Re: AR-A Notes not Visible on Windows 7 systems
Reply #3 - 06/28/13 at 08:17:38

No, we do not have the new Evo Notes system running.

Could this be related to Pervasive in any way? Not sure...just thinking out loud, as we
have another issue with an out of resource message that someone thought may be due
to running an older version of Pervasive with Windows 7. Not sure what the process is
behind the notes to get them displayed on screen, maybe there's a Pervasive step in
there somewhere?

Val

Val Feehan

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TGerak Full Member DBA Classic Since 2000! Posts: 186	Re: AR-A Notes not Visible on Windows 7 systems Reply #4 - 06/28/13 at 08:25:10 That's a possibility. We're running Pervasive V11. You might also have different user log onto Evo on one of the Windows 7 machines. It will help eliminate the possibility of an issue with the user profile of the person who usually uses the affected computer.
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gtladmin Active Member Diving is fun, diving is fun! Posts: 1306 Gender:	Re: AR-A Notes not Visible on Windows 7 systems Reply #5 - 07/18/13 at 08:45:34 Different users have the same issues, so it is most likely the old version of Pervasive.
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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: AR-A Notes not Visible on Windows 7 systems Reply #6 - 07/18/13 at 10:46:34 If you load the current update (April 2013) the Notes are moved from the WBTRVMEMO file to a new Alpha field in the ISNOTES file so that should resolve it because that field is no different than any other.
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gtladmin

Active Member

Diving is fun,
diving is fun!

Posts: 1306
Gender: female

Re: AR-A Notes not Visible on Windows 7 systems
Reply #7 - 07/19/13 at 09:32:28

Ok, thanks.

But what else do I have to do when I go to turn on Evo Notes (they are not using it right now).
Something like I have to edit all our report formats (a zillion since we run two companies in Evo)... what else? Is there a list of steps to take to turn on Evo notes?

As we are on such an old version of Pervasive, is the latest and greatest Evo version going to work since we can't upgrade Pervasive (but have to move to Windows 7 by the end of the year)?

Val Feehan

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Lynn_Pantic

Administrator

evolution (n) -
gradual change to a
different form

Posts: 5663

Re: AR-A Notes not Visible on Windows 7 systems
Reply #8 - 07/19/13 at 15:58:55

Version of Pervasive doesn't matter for the basic Evo programs. There are some new Java based programs that you won't be able to use until you update Pervasive but everything you have now will continue to work.

As for turning on Evo Notes, you need to copy any RTM modifications from the T6 RTMs to the "EN" equivalent form. You may also want to think through how you want to use the notes and develop some note types. See http://www.istechsupport.com/dl/EvoNotes.pdf

Lynn Pantic
IS Tech Support
lynn@istechsupport.com

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gtladmin Active Member Diving is fun, diving is fun! Posts: 1306 Gender:	Re: AR-A Notes not Visible on Windows 7 systems Reply #9 - 07/23/13 at 09:28:20 Thanks for the info. We'll see if I can get people to move forward on this.
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