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SO-B Print Acknowledgments Running Slow! Help! (Read 794 times)
roshan
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SO-B Print Acknowledgments Running Slow! Help!
08/26/13 at 15:20:14
 
To Anyone Whom Can Answer,
 
When one of our DBA users goes to print Sales Acknowledgments (SO-B),
they have to wait a very long time for the "Graphical
Form Name" screen to come up after they hit enter
all the way through the screen. I tried the same set of actions on  
my computer, but it went very fast. So I know it can't be
the DBA application itself, but something related to their
DBA setup. I thought it might their Pervasive installation, but  
after I reinstalled their Pervasive software, it still acted the same
taking 2 - 3 minutes to bring a record up to the screen.
Note: On my computer it just takes 2 - 3 seconds (the norm).
 
Would anyone know why its slow or how to speed it up?
 
Are there any DBA utilities that I could run on their
computer to fix this issue?
 
 
Thanks,
 
Roshan Haridas
Software Developer
Exeltech
7317 Jack Newell Blvd. North
Fort Worth, Texas 76118-7100
Phone: (817)-595-4969
Email: roshan@exeltech.com
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David Waldmann
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Re: SO-B Print Acknowledgments Running Slow! Help!
Reply #1 - 08/27/13 at 04:47:36
 
Is this DBA Classic, or Evo? And if Evo, what version of SO-B are you using?
 
Is the user in question using the same version you are? Just for fun, log in as you on their computer and see if you have the same issue (this will only possibly make a difference if they are using Evo - in Class it won't matter).
 
Does this happen with other forms (i.e. Packing Slips, Invoices, POs, etc) for this user?
 
I don't have any ideas as to what the problem may be, just asking questions that may help guide you towards the answer.
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David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11
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roshan
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Re: SO-B Print Acknowledgments Running Slow! Help!
Reply #2 - 08/27/13 at 18:02:10
 
David,
 
Thank you so much for your help.
 
It is DBA classic. Yes, the user is using the same DBA classic version as me.
I have logged in using my DBA account on their computer and still got the same  
problem with SO-B.
 
Actually his DBA is slow (including other forms, etc...), but SO-B is the most slowest  
performing module.
 
It quite amazing that it has these problems since the network connection is pretty solid.
 
Anymore suggestions?  
 
 
Thanks,  
   
Roshan Haridas  
Software Developer  
Exeltech  
7317 Jack Newell Blvd. North  
Fort Worth, Texas 76118-7100  
Phone: (817)-595-4969  
Email: roshan@exeltech.com  
 
 
 
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David Waldmann
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Re: SO-B Print Acknowledgments Running Slow! Help!
Reply #3 - 08/28/13 at 04:45:12
 
I'm trying to remember the options for DBA Classic setup - is there anything that can be run locally, or is it all off the server? Other than that, I would just make sure your mapped drives are done the same way and that any paths are the same.
 
Have you tried running the Pervasive System Analyzer?
 
Sorry, I don't have any more suggestions. DBA Classic should be very fast.
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David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11
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