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Kudos to IS Tech Support (Read 610 times)
David Waldmann
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Kudos to IS Tech Support
02/19/14 at 07:17:12
 
I just would like to say that, in spite of a few ongoing issues, IS Tech Support has been doing a FANTASTIC job with bug fixes and real user enhancements, especially in the last 1-1/2 to 2 years.
 
I just noticed (6 months later!) that an enhancement I had asked for* was in place. So I was perusing the BugTracker to see what else has been fixed that I might have missed. I'll admit - I'm a bit of a perfectionist, and may have some weird ideas about how things "should" be done, so I've entered a lot of Bug Reports. But in spite of that, 39 out of the 48 issues I've reported have been fixed, and the remaining 9 are assigned. This in addition to some issues that were too time sensitive to bother reporting and were handled directly.
 
DBA/Evo still does some strange things once in a while, for no apparent reason. But I have to say that if you can repeat the problem, IS Tech can, and usually will, fix it.
 
* BugTrack report:
Summary      0000310: Emailing Statements uses the same File Name for every customer
Description      I suggest appending the customer code, otherwise they just get overwritten with every new statement generated and there is no audit trail.
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David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11
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Dave Miller
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Re: Kudos to IS Tech Support
Reply #1 - 02/19/14 at 08:03:21
 
I would like to second that! I recently had an issue that required significant support from Allen and Lynn. Allen wrote a program to fix my issue, and through considerable effort found what we were doing wrong so we could change the process to prevent additional occurrences. My IT guy always tells me that "you can't fix stupid". He is wrong! Lynn and Allen CAN.
Thanks to the ISTech team.
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Dave Miller
CTM Magnetics
EvoErp with latest updates
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BurrKing_Mfg
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Re: Kudos to IS Tech Support
Reply #2 - 02/20/14 at 08:45:28
 
I will also jump in on this thread.  
 
Lynn and Allen have been great to work with.  Its great to see the old DBA really EVOLVE into a one of the best programs in the market.
 
I think we are always going to see somethings we don't understand, things that don't work like we think they should, but when we have an idea they do listen, and when there's a problem you can get support.
 
I'm excited to see what will change next!
 
Long Live EVO-ERP!
 
James
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