The first thing you should check is on those workstations where users can't change the rtm go to Settings then US-A. Under the Misc tab there is a setting which says "Enable Quick Printing" Uncheck it and save the setting then have them try it again.

I believe you have to update your Evo. We have that option.
 
Version: 2013.4
Build - 04/29/14 T7 -7i R6
 
 
  
 
Kelloggs

No I doubt that. If anything some users menus may have to be updated or if they don't have access to the settings then it needs to be added to their menus. It doesn't solve the issue not printing If you or they don't have the quick print option then I would suspect that is not the problem.  You said they don't get the option to choose the RTM. Does the screen ever come up where it gives them the name of the RTM? Also are they using the same PO-B and or PO-A program that you are using?

Quote from prophet on 06/06/14 at 12:44:50:

 
1.  No, the user never sees a screen giving them the option to choose a RTM
2.  I don't know that different users could be using a different   PO-a and PO-Bs from other users.
 
            
Help!
Laura

After thinking about it, even the older programs bring up the format name before you print. So in your case the format name never comes up, but do you get the next screen where you get the option to preview, print, list and choose your printers and such? The quick print option is one of the only things that comes to mind that does what you described but you said you don't have that option available. What ISTECH update are you currently running? As a test to rule out the workstation. Have one of those users go to a workstation that it does give the format name in and log into EVO with there EVO login and try it. See if the results are the same.