ISTech Support Forum - Key setup error on 2015.1 update

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Key setup error on 2015.1 update (Read 1005 times)

AndyOB

Full Member

Humm...

Posts: 154
Gender: male

Key setup error on 2015.1 update
03/19/15 at 07:06:25

Tried running the 2015.1 update to Evo, toward the end of the dB update, after the "Updating DBA Classic" portion I get a pop-up error "Key setup error" with an OK or close button. The updater said it's working on "Utilities: UID BBMstr B".

When I run evo now I get:

FATAL ERR - File: NZEVO.LIB Line: 232
(You have failed to access a file that has not been previously opened, or the file number value (FNUM) passed was 0.)

Clicking OK brings up Evo with no menu buttons.

Suggestions?

--
Andy O'Brien of Nortra Cables, Inc.
Milpitas, CA

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TGerak

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DBA Classic Since
2000!

Posts: 186

Re: Key setup error on 2015.1 update
Reply #1 - 03/20/15 at 08:26:04

I experienced something similar on a prior update. I restored from my backup and ran until I sorted it out. I believe the issue was that even though I logged all of the users out, there was still an open share that prevented a clean install. From my server, I made sure there were no active shares and then installed without any issues.

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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: Key setup error on 2015.1 update Reply #2 - 03/20/15 at 16:18:05 Try reindexing the BKBMMSTR file before you attempt the update again.
Back to top	Lynn Pantic IS Tech Support lynn@istechsupport.com IP Logged

AndyOB Full Member Humm... Posts: 154 Gender:	Re: Key setup error on 2015.1 update Reply #3 - 04/14/15 at 11:45:44 Quote from Lynn_Pantic on 03/20/15 at 16:18:05: Try reindexing the BKBMMSTR file before you attempt the update again. I get "Error occurred when trying to rename the original file" right when I start the re-index on this file.
Back to top	-- Andy O'Brien of Nortra Cables, Inc. Milpitas, CA IP Logged

Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: Key setup error on 2015.1 update Reply #4 - 04/14/15 at 14:24:32 File is open. You can't reindex when other people are in the file.
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ISTech Support Forum › Evo-ERP and DBA Classic › Problem Reports - Repeatable

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