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Emailing invoices (Read 3237 times)
AllanMac
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Emailing invoices
09/16/15 at 21:17:16
 
We've recently started emailing our invoices to customers, which for the most part seems to be going quite well.  However a problem arises when we have multiple invoices to the same customer in the same invoice run.  Evo creates a single pdf file for these multiple invoices, which would not be a problem is customers printed out their invoices.  However with some customers who have OCR technology, their systems seem not to be able to cope with that - they need either a separate email for each discrete invoice, or separate attachments for each invoice.  Has anyone figured out a way to either:
  • create separate emails for multiple invoices to the same customer in the same invoice run, or
  • create separate attachments for each invoice to the same customer
     
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Kelloggs
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Re: Emailing invoices
Reply #1 - 09/17/15 at 09:13:47
 
Sorry if I am missing something  here,  
 
But you can always "re-print" invoices one by one, and then email them right?
 
 Cool
 
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AllanMac
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Re: Emailing invoices
Reply #2 - 09/17/15 at 18:07:31
 
Yes, we can of course do that.  And that is what we do when the email bounces from their system (if it bounces at all and we don't know until we try to collect on the invoice).
 
If there was a process, or flag to send invoices in either separate emails, or separate attachments, we wouldn't have to interrupt our daily process to reprint and send the invoices as you suggest. Or try and remember that certain customers will only process our invoices if they are sent separately.
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Lynn_Pantic
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Re: Emailing invoices
Reply #3 - 09/18/15 at 08:06:11
 
We do have adding an option for the printing of separate PDFs on the programming list of things to do...
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Lynn Pantic
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Re: Emailing invoices
Reply #4 - 09/30/15 at 13:20:58
 
We would love that as well  kiss
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Carie Kirk
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Re: Emailing invoices
Reply #5 - 10/20/16 at 14:57:32
 
Lynn, has this worked its way any further up the list?
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Lynn_Pantic
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Re: Emailing invoices
Reply #6 - 10/20/16 at 17:12:52
 
It was done some time ago.  Make sure you are on the latest update with patches.
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Lynn Pantic
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Re: Emailing invoices
Reply #7 - 10/25/16 at 09:39:38
 
Just tried it and it did not create separate PDF's
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Lynn_Pantic
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Re: Emailing invoices
Reply #8 - 10/25/16 at 14:46:19
 
There is a default setting, you have to turn it on.
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Lynn Pantic
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Re: Emailing invoices
Reply #9 - 12/20/16 at 09:03:23
 
If you don't have the latest update you can create a Customer Class (if you're not already using that feature for something else that can't be integrated) for these type of customers. Don't include that customer class in your default run, and at the end of the day print to screen and note which invoices were not printed and do them individually. Frankly I like the idea of the new feature - one more reason to install the latest update and turn that on Grin
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AllanMac
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Re: Emailing invoices
Reply #10 - 01/10/17 at 17:22:13
 
Where's the default setting to turn it on?  We've now upgraded to the latest version.
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Lynn_Pantic
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Re: Emailing invoices
Reply #11 - 01/11/17 at 11:22:26
 
Sales Order Defaults, Setup III tab, SO-B, C, F, PB Separately email multiple SO/Quotes
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Lynn Pantic
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