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e-mailing invoices failed today (Read 1106 times)
Prier Products
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e-mailing invoices failed today
11/16/15 at 15:38:26
 
We have e-mailed invoices out of EVO for a couple of years and also send a BCC to myself and it has worked fine, until today.  I checked all of my settings in EVO and everything is set the same way as before.  The copy of the invoice did create in the PDF File as before so I'm confused as to why I wouldn't have gotten an e-mail?  I know one went successfully because I got a return e-mail with her out of office dates.
 
Any suggestions as to where we need to check what might have gone wrong?
 
Version 2015.1
 
Thanks.
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David Waldmann
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Re: e-mailing invoices failed today
Reply #1 - 11/20/15 at 05:11:24
 
Are you sure you got the message "Email sent Successfully"?
 
Because sometimes you get a message "Email NOT Sent".
 
If you weren't paying attention and just pressed Enter when the dialog came up, that's what happens.
 
This happens to us regularly, but not frequently. Maybe once in a hundred emails.
 
The other thing we occasionally get is a message about parenthesis not being balanced, and it doesn't send. But that is much more obvious, because the dialog box is about 4 times the size. The "Email NOT Sent" one is the same size as the Successful one.
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David N Waldmann
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Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
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Prier Products
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Re: e-mailing invoices failed today
Reply #2 - 11/20/15 at 06:41:21
 
Yes, we've seen both of the messages you mentioned before but that is not the case with the 49 I sent the first day and the 20 plus each day since then.  Still not getting the bcc copies.  Bummer.
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David Waldmann
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Re: e-mailing invoices failed today
Reply #3 - 11/20/15 at 06:45:24
 
If the emails are actually being sent (have you checked with recipients to be sure they are getting them?) the only thing I can think of is that your mail server is rejecting them or putting them into junk mail or something like that.
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David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11
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