ISTech Support Forum - Reopening SO w/Neg qty serialized item

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Reopening SO w/Neg qty serialized item (Read 546 times)

gtladmin

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Reopening SO w/Neg qty serialized item
02/17/16 at 14:06:27

Holly sent to me:
"In SO-A when re-opening a sales order, I could not get past the first line item. Part quantity was a negative amount (returning to stock). Received Pop-up advising "you have more serial numbers allocated than there is QTY for this line. Please remove excess." Although there were no serial numbers in stock to remove, I entered "OK" to remove the excess & then hit "enter. I got stuck in a loop--received another pop-up with the same warning. How do I get around this problem?"

Anyone seen this before?

Kind regards,

Val

Val Feehan

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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: Reopening SO w/Neg qty serialized item Reply #1 - 02/17/16 at 18:30:27 I am confused. If the order is closed, all the quantities must by definition be 0 so how can you be reopening an order with a negative quantity? Are you reopening a 0 quantity order and entering a negative quantity? You should use the RMA module for returns.
Back to top	Lynn Pantic IS Tech Support lynn@istechsupport.com IP Logged

gtladmin Active Member Diving is fun, diving is fun! Posts: 1306 Gender:	Re: Reopening SO w/Neg qty serialized item Reply #2 - 02/19/16 at 12:07:35 Oh, I truly have no idea what Holly is trying to do with this.....I will have to ask her for more details.....
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