Hi Lynn,
We absolutely wanted the configurator because I thought it would behave specifically in this manner:
We need to add options (upholstery choice, paint choice, plus others) at sales order entry. However, those options are built in at sub-assembly levels. So, we were hoping to get a system that would plug them into the BOM two or three levels down the BOM tree, not at the top level assembly. I could then hand out a traveler for the sub-assembly that showed that option requirement at that level. All these configured subs then come together for final assembly. IE: the final assembler picks/finds those customized sub-assemblies and puts them together. It is visually easy to find them at that point for us.
Also, then I want to create a report, probably in Crystal Reports, to list the customized BOM's by work center showing preferably just the options, but acceptably the whole bill.
Getting the options slotted in at the sub-assembly level appears to be the roadblock most of the time. Of course, I can get it with the big boy systems.
But another, probably more important issue with EziJobz/NextGen is the absolutely horrible communication they have.
I am going to go on a rant here: They make promises, don't follow up, and leave everyone in the dark. They say this, they do that. It is this mysterious dark tunnel.
They just don't get it at all. They have been scolded a hundred times and simply refuse to tell us what is going on. Dear Jehoshaphat, don't they understand that our livelihood hinges on our software performance, features and communication? For crying out loud, you can't even join their user forum with out shelling out "support" bucks
and I own the fully licensed software! Yes, they want money for the privilege of talking to fellow users. I simply stopped my support payments until I see some real progress by way of announcements and trying out their single user system. But now I get no forums to see even the rumors from other users as they have tried to communicate with Joe or whoever. Even their literature is in direct opposition to what you are told in support tickets, so that can't be believed.
I have come to see a direct correlation between a software company who cares and them having an open forum. Personally, I have to get it in my head that this is never going to change with NextGen and is their permanent mode of operation, sanctioned by the top. Take the hit and move on Steve...Duh! All of you here already figured that out long ago.
End of rant, but probably will still edit

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