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Evo will not run or install (Read 943 times)

jduncan

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Evo-ERP Version
2006.1 5/8/06

Posts: 56
Gender: male

Evo will not run or install
10/25/06 at 14:55:46

On some of our newest (most up-to-date) computers Evo will not install or run. I can still run and install the old DBA but not Evo. I think this my be due to the most recent MS Windows update. I am going to try and uninstall the lastest MS Windows update to correct the problem but was just wondering if anyone else was having this problem.

Thanks.

Jason Duncan
Innovative Lighting Inc.
Roland, IA

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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: Evo will not run or install Reply #1 - 10/25/06 at 16:38:34 Do you get any error messages when you try?
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jduncan

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Evo-ERP Version
2006.1 5/8/06

Posts: 56
Gender: male

Re: Evo will not run or install
Reply #2 - 10/26/06 at 04:36:13

Error messages depend on if its your first try or some other try. Here are some of the error messages I get most often and if it gives me a new one I'll post it.

Error 1)
You have tried to access a file that has not been previously opened or the file number value (FNUM) passed was 0.
You click OK and the message goes away and a box that says "Create Workstation Setup" comes up.
The box says:
Server Path: K:\ where K:\ is our server.
Copying - and there is a text field next to the word copying where you can enter something.
Then you click "Continue" and the box is grayed out and nothing happens.

Error 2)
Access violation at address 00405880 in module 'evoerp.exe'. Read of address 0000003E.
You click OK and the message goes away.
You try running setup again and you get the error message that says:

You already have an instance of TAS Pro 7 Runtime for this path.
You click OK and the message goes away.

I restart my computer at this point and the error messages start over.

This new install in on a new computer running Windows XP Pro and has all the lastest updates for windows. DBA and Pervasive.SQL V8 installed fine as well as every other program I have installed.

Also, I have a laptop (Windows XP Pro) that was running Evo just fine, the other day it asked to install new windows updates and know Evo will no run but DBA still runs. I don't know what the error messages are if any for the laptop because it is another employee's but I am going to look at it today and will post any error messages when I get them.

Any help on this would be great. Thanks.

Jason Duncan
Innovative Lighting Inc.
Roland, IA

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jduncan Member Evo-ERP Version 2006.1 5/8/06 Posts: 56 Gender:	Re: Evo will not run or install Reply #3 - 10/26/06 at 06:08:59 The laptop that was having problems started working again this morning. I'm not sure why it wasn't working or how it started working again but it did. Still having problems with the new desktop install though. Any thoughts?
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gtladmin

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Re: Evo will not run or install
Reply #4 - 10/26/06 at 10:20:39

Did you run the Pervasive tests and make sure they completed successfully? Check the local PVSW.log file to see if it's logging anything. Also try adding an entry in the hosts file on the machine to the server where EvoERP is running.

I've patched a few systems already with all the latest M$ updates and they have been fine running EvoERP (XP SP2 and also Windows 2000).

Val

Val Feehan

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jduncan

Member

Evo-ERP Version
2006.1 5/8/06

Posts: 56
Gender: male

Re: Evo will not run or install
Reply #5 - 10/26/06 at 11:57:56

Did you run the Pervasive tests and make sure they completed successfully?
Yes, I have ran the Pervasive test and they did complete successfully.

Check the local PVSW.log file to see if it's logging anything.
Yes, the PVSW.log file is logging but I'm not sure what to look for in the log. A copy of the log is below.

Date Time Component Process Process Name Machine Name Type Category Msg ID Message
---------- -------- --------------- -------- --------------- --------------- ---- ---------- -------- --------------------------------------------------
09-26-2006 16:35:31 W3CACHE 00000AB8 W3DBSMGR.EXE ILC-9-26-2006 I MicroKernel is using default settings.
09-26-2006 16:35:32 W3CACHE 00000AB8 W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
09-26-2006 16:36:21 W3CACHE 00000AB8 W3DBSMGR.EXE ILC-9-26-2006 I Resources released
09-27-2006 16:02:46 W3CACHE 000003B0 W3DBSMGR.EXE ILC-9-26-2006 I MicroKernel is using the default setting for Max Pending IO.
09-27-2006 16:02:46 W3CACHE 000003B0 W3DBSMGR.EXE ILC-9-26-2006 I MicroKernel is using the default setting for File Growth Factor.
09-27-2006 16:02:46 W3CACHE 000003B0 W3DBSMGR.EXE ILC-9-26-2006 I MicroKernel is using the default setting for Enable Watchdog.
09-27-2006 16:02:47 W3CACHE 000003B0 W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
09-27-2006 16:03:26 W3CACHE 000003B0 W3DBSMGR.EXE ILC-9-26-2006 I Resources released
10-04-2006 12:54:27 W3CACHE 00000FF4 W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
10-04-2006 12:55:36 W3CACHE 00000FF4 W3DBSMGR.EXE ILC-9-26-2006 I Resources released
10-10-2006 16:27:34 W3CACHE 000009B0 W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
10-10-2006 16:28:13 W3CACHE 000009B0 W3DBSMGR.EXE ILC-9-26-2006 I Resources released
10-12-2006 08:30:21 W3CACHE 00000F9C W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
10-12-2006 08:31:01 W3CACHE 00000F9C W3DBSMGR.EXE ILC-9-26-2006 I Resources released
10-16-2006 15:40:31 W3CACHE 00000CB0 W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
10-16-2006 16:24:50 W3CACHE 00000CB0 W3DBSMGR.EXE ILC-9-26-2006 I Resources released
10-17-2006 09:00:13 W3CACHE 00000BFC W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
10-17-2006 09:04:32 W3CACHE 00000BFC W3DBSMGR.EXE ILC-9-26-2006 I Resources released
10-17-2006 11:47:25 W3CACHE 00000B0C W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
10-17-2006 11:48:24 W3CACHE 00000B0C W3DBSMGR.EXE ILC-9-26-2006 I Resources released
10-18-2006 12:06:10 W3CACHE 00000D3C W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
10-18-2006 12:06:49 W3CACHE 00000D3C W3DBSMGR.EXE ILC-9-26-2006 I Resources released
10-25-2006 16:47:08 W3CACHE 00000750 W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
10-25-2006 16:47:57 W3CACHE 00000750 W3DBSMGR.EXE ILC-9-26-2006 I Resources released
10-26-2006 14:33:53 W3CACHE 0000067C W3DBSMGR.EXE ILC-9-26-2006 W Resources allocated
10-26-2006 14:35:22 W3CACHE 0000067C W3DBSMGR.EXE ILC-9-26-2006 I Resources released

Also try adding an entry in the hosts file on the machine to the server where EvoERP is running.
Could you please expand on this suggestion. I don't understand exactly what you are saying.

Also tried uninstalling the lastest MS Windows updates, it didn't help so I'm going to say that's not the problem.

Thanks.

Jason Duncan
Innovative Lighting Inc.
Roland, IA

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jduncan Member Evo-ERP Version 2006.1 5/8/06 Posts: 56 Gender:	Re: Evo will not run or install Reply #6 - 10/26/06 at 13:21:47 OK! It works, I'm not real sure about how but I got it working. I want to thank everyone for their help. Thank you all.
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ISTech Support Forum › Evo-ERP and DBA Classic › Installation

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