ISTech Support Forum - Releasing S/R orers

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Releasing S/R orers (Read 826 times)

GasGiant

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Releasing S/R orers
12/19/06 at 13:15:44

We are using the S/R package for the first time. We chose line item 1 to release, released the items in the BOM for the product that was repaired, then we released 1 of line one. Instead of just putting the one item that we released in the "Qty This Shipment" space on the packing slip, the program also increased the "Qty Orig Ordered" to two.

We tried going back and releasing zero, and although that put the ordered amount back to 1, it changed the released quantity to zero.

This is a silly but crippling problem for us. Are we doing something wrong or is the program mixed up?

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kevind Active Member I was more than willing to "pony up", how b'out U? Posts: 634 Gender:	Re: Releasing S/R orers Reply #1 - 12/19/06 at 15:06:07 We experience the same odd behavior of the qty orig ordered field in normal orders too. see the first post here: http://www.istechforum.com/cgi-bin/YaBB.pl?board=DBA_Sales;action=display;num=11 65514070
Back to top	Kevin Damke Spectronics Corporation ISTECH 2004.1 7/26/13 SP1 - 20 user Evo-ERP Build 7/25/13 T7 -7i R6 - 3 user (Prev version was 2004.1 10/24/12) (All Patches Installed as of 7/26/13) Pervasive 2000i SP4 - Crystal Reports V10 IP Logged

GasGiant Administrator How can I help? Posts: 1517 Gender:	Re: Releasing S/R orers Reply #2 - 12/20/06 at 04:35:25 Seems to be related to back orders. If we go into SR-A and zero out the BO Qty then everything is fine. Since we have to go back in to SR-A to add the tracking number to the notes (grrr) and to add the serial numbers (grrrrrr), it just takes another moment or two to zero out the back order (sigh). Baby steps.
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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: Releasing S/R orers Reply #3 - 12/20/06 at 09:33:59 Did you make a prior partial shipment so the balance is on back order? I will take a look. I was unable to duplicate but I was releasing the complete quantity.
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GasGiant Administrator How can I help? Posts: 1517 Gender:	Re: Releasing S/R orers Reply #4 - 12/20/06 at 10:47:16 Zero were in stock so 100% (just one each) was on BO when we released.
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