I just started using Evo today.  I have AR-B and AR-C both open at the same time as I am keying credit memos then immediately clearing open AR balances through Record Payments.  Anyway, 3 times now I have keyed the credit memo in AR-B, and immediately after I press Enter on the OK button where DBA/Evo notifies me of the Inv # in the popup dialog box, the dialog clears and then AR-B closes.  I am not aware that I am hitting anything to cause this.
 
Is anyone else having this issue, and if so, any suggestions on how to make it stop.  It's driving me batty!
 
Thanks!
Chris
 
PS--I've even tried using the mouse to click OK instead of pressing Enter.  It seems like about every 4th voucher AR-B is auto closing.

Lynn, I do not see where this glitch has been addressed by any other members.  I'm guessing that I may be the only user that this is a problem for.  However, since we are in the foodservice industry, chargebacks and credits are an unfortunate side effect of all of the specials and end-user programs that exist to support our industry.  As such, I average 175-200 AR vouchers per month, and many (probably more than half) of these require me to copy a previous voucher to start a new one to handle movement of the credit to the correct bill-to account.  This situation is caused by some of my largest customers consolidating all of their individual house/branch payments onto 1 check, but we maintain the branches on separate bill-to's due to territorial commission calculations, brand/channel requirements, etc.
 
As you might well imagine, if I have to constantly re-open AR-B 100+ times a month because the Copy as New Voucher procedure contains a glitch in Evo which causes it to close after every copied new voucher creation, I am wasting a great deal of time fighting a losing battle against Evo.  I would waste an equal amount of time constantly re-typing every similar voucher if I have to avoid using the Copy as New Voucher function.
 
I doubt will ever be able to get away from Classic and use Evo exclusively while this serious (for me) bug exists in Evo.  I do not understand the nature of the problem as there doesn't seem to be an Evo-only version of AR-B which should mean both front-ends are calling the same BKARB.RUN source code from May 2006.
 
I know that you and Allen and the rest of the IS Tech team are always busy as you are constantly striving to improve Evo/DBA.  Even though you're busy, can you please put on your list of things to do my request to have the AR-B Copy as New Voucher function investigated and see if you can find out why it is not working correctly in Evo? I would very much like to work towards getting everyone off of Classic so that I don't have to pay dual annual license fees, but I cannot do that until this anti-productive Evo glitch is solved.
 
Thanks much for your time!
Chris

Quote from chrisbowden on 03/22/07 at 11:24:16:

 
 
I was not sure if this was happening, but yesterday I used the Copy function to prepare two AR Vouchers and I can confirm your finding.  The software does automatically close after entering one voucher.

We were able to duplicate it and Allen is working on a fix.

Thanks, Lynn, for the patch.  We need to update for patch to be effective - hopefully in the very near future.
 
Linda