Hello,
I have noticed the following error log when trying to save an RMA:
"This program cannot be run from this menu. To run this program you need to run it from Evo-ERP"
I am able to save the RMA fine & it doesn't seem to cause any problems, but want to make sure just the same. Has anyone else come across this?  
Thanks,
Holly

I found the secret setting in defaults!!
After all that ranting I did go back to the IS Tech defaults and changed the setting from "Require" reason codes to ""A" for accept new codes entered on the fly.  I tried again and this time it worked.  I entered the same code that I had been entering before that is already in my list.  It asked if I wanted to add it.  All went well after that - I received it disposed of it and it created a S/R order that I can see.  
When I looked in the RMA return codes list there was a new entry whose code was blank and the description said "added in RM-A".  Something definitely broken there.
 
 
 
 

I was re-reading this post and realized I hijacked Holly's original post which had nothing to do with my rant!  Sorry Holly--
 
1 &2) I noticed when I entered an RMA (finally got it to work) with the original part and then entered the disposition "Repair", a S/R  order was created that converted to a work order with the routing of the generic part that I put in the defaults and not the original part.  We use pretty extensive routings and this is a very good thing.  I don't think routings are mandatory though and I wonder if there is not a way to receive the generic part in RMA- seems like you should be able to since you could be accepting items you did not make and have no part number for service or repair.  I know we do this occasionally.  We also have patterning tubes coming in that we keep track of by assigning an RMA number.
 
3) The location is set up in IS Tech Defaults SD-Q, Sales I tab, and this is important (even might be mandatory) because you do not want items coming back for repair to show up in your other inventory as a part available for sale or use.  We only have one "blank location" so this is the scary part for me--  
 
4 & 5) I haven't enough experience with these modules to answer these.  Hopefully there is someone who has.
 
6) I hope this is possible since we post warranty work to a different GL account, but don't know for sure.
 
I am very much a newbie at this but have been thinking about implementing it for some time-  We have in place a access database for RMA and do all of our repair and warranty work using generic parts-  I am excited about finally being able to clean up this process.

Quote from cathyh on 04/17/08 at 12:06:24:

 
As for 2, if your SD-Q Admin tab has Configuration Changes set to 1 or 2, then you should be able to save the change of RTM in RMA. If that is not working then it is a bug.
 
For 3, be sure that you have set up that class in the repair location. Each location has its own GLs for each class.

The class code is the same for all locations, but the GLs for the classes are set individually for each location.

I was reading your entries and they have helped me a bunch but I am still having a problem getting the repaired FG into my new repair location?  I received the parts in through RMA and it wont even let me click on the location area, it just puts them to where they originally came from.  Any thoughts?