Thanks, guys, for the responses. If only I knew what to do with them.......
Val, could you explain "Toolbar mode"?
Colin, I know I have seen that setting to show lookup screen first but can't remember where.
As for Prob #1, I know she is not changing a thing about the settings that she is choosing except that usually she has printed a detail before and so she is going from a detail aging to a summary. Sometimes it works, but when it stops working she has to restart her computer to get it to work again. And even when the summary won't work, the detail does.
I can go to my computer and print the summary aging text report just fine while she is not able to.