ISTech Support Forum - error 3012 (file open error)

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error 3012 (file open error) (Read 9244 times)

ddlong Full Member Posts: 205 Gender:	error 3012 (file open error) 11/10/09 at 07:34:34 Help! Noone can get on EVO. File Open Error Error # 3012 - Unidentified file error File name BKSYMSTR Program Name F:\DBAMFG\EVOERPMENU.RWN EXP PATH C:\ISTS\ aLSO...tHE BETRIEVE MENU FILE (WBTRVMEMO.B) COULD NOT BE OPENED AND BTRIEVE MEMOS WILL NOT BE AVAILABLE. WHAT NEEDS TO BE DONE. ENTIRE EVO SYSTEM IS DOWN. Darla Long
Back to top	Darla Long Catalytic Industrial Group, Inc. Independence Ks dba 2004.1 client/server EVO Version 2020.0 08/07/20 Build Pervasive 11.3 IP Logged

Kelloggs Active Member Do crazy people know they are crazy? Posts: 785 Gender:	Re: error 3012 (file open error) Reply #1 - 11/10/09 at 07:56:31 Restart all Pervasive Services (Evo's Database). That could help. Kelloggs
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GasGiant Administrator How can I help? Posts: 1523 Gender:	Re: error 3012 (file open error) Reply #2 - 11/10/09 at 08:52:08 Oh, weird! We had the exact same thing a on Monday morning First time ever we've had PSQL.2000i die on us. We use 2000i, so it is not a version thing. What Win server version are you using?
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Kelloggs Active Member Do crazy people know they are crazy? Posts: 785 Gender:	Re: error 3012 (file open error) Reply #3 - 11/10/09 at 08:55:27 Same here, Yesterday evo stop working. What we did is to restart the pervasive service We are using pervasive 10, on a windows 2003 Kelloggs
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GasGiant Administrator How can I help? Posts: 1523 Gender:	Re: error 3012 (file open error) Reply #4 - 11/10/09 at 09:11:19 I just rebooted the server. It was due anyway. We then had two users that still could not get in. We had to reinstall the Pervasive client and Evo to get them back in action. Perhaps a trip to the Pervasive forums is in order...
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GasGiant Administrator How can I help? Posts: 1523 Gender:	Re: error 3012 (file open error) Reply #5 - 11/10/09 at 09:15:26 nothing
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ddlong Full Member Posts: 205 Gender:	Re: error 3012 (file open error) Reply #6 - 11/10/09 at 09:54:53 I' rebooted the server and router. And reloaded the pervasive client on my workstation. Now when I try to start EVO, I get BKMENUSU file error #2. Has anyone seen this before?
Back to top	Darla Long Catalytic Industrial Group, Inc. Independence Ks dba 2004.1 client/server EVO Version 2020.0 08/07/20 Build Pervasive 11.3 IP Logged

RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: error 3012 (file open error) Reply #7 - 11/10/09 at 09:56:57 Just my 2 cents - a couple of weeks ago - I had a similar problem (can't remember if it was after a crash or not), but my user profile got corrupted. Had to delete it and recreate it in TAS-G; then all was fine.
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ddlong Full Member Posts: 205 Gender:	Re: error 3012 (file open error) Reply #8 - 11/10/09 at 10:05:28 Before I rebooted the server, I could at least get on from the server. Now I'm getting the BKMENUSU file error 2 on the server too. I tried to go into look at TAS-G since I couldn't access it from my computer when I discovered that its no longer working in ther either.
Back to top	Darla Long Catalytic Industrial Group, Inc. Independence Ks dba 2004.1 client/server EVO Version 2020.0 08/07/20 Build Pervasive 11.3 IP Logged

RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: error 3012 (file open error) Reply #9 - 11/10/09 at 10:16:08 Darla, Have you tried logging in as the Admin?
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GasGiant Administrator How can I help? Posts: 1523 Gender:	Re: error 3012 (file open error) Reply #10 - 11/10/09 at 10:20:20 May be best to restore the menu setup files from your back up. They are universal, so you'll get the same result no matter where you try it. If you can log in as admin you may be able to fix it, but your best bet is to restore the files.
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RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: error 3012 (file open error) Reply #11 - 11/10/09 at 10:55:29 True...if more than one user has been corrupted, that is probably the easiest thing to do.
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ddlong

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Posts: 205
Gender: female

Re: error 3012 (file open error)
Reply #12 - 11/11/09 at 07:13:20

Thanks for all the input yesterday. Crisis is over. Because there were several BK run files found missing, Lynn suggested that I reinstall the last update with the latest patches. That took care of the missing run files, but my user files were still gone. Lynn told me that the files I would need to restore were:
BKPSUSER.B from the default file and BKMENUSU.DBF, BKMENUSU.DBT AND BKMENUSU.MDX FROM THE DBAMFG FOLDER. We got those restored and all is well.

Darla Long
Catalytic Industrial Group, Inc.
Independence Ks
dba 2004.1 client/server EVO Version 2020.0 08/07/20 Build Pervasive 11.3

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GasGiant

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Posts: 1523
Gender: male

Re: error 3012 (file open error)
Reply #13 - 11/11/09 at 07:30:40

We had three users who could not get past that error to log in to Evo. For the two local people we had to uninstall the Pervasive client and reinstall. For the remote user we had a bigger problem. Since the client is installed on the Terminal Server for all users, reinstalling the client did not help that one user. I don't know what or where Pervasive is stashing or caching info, but we had to delete the user's Terminal Server profile and recreate it to clear the error. And we still have no idea what happened.

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