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Help! Cannot open Classic or EVO (Read 2003 times)
Brian Snyder
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Help! Cannot open Classic or EVO
05/31/11 at 09:13:10  
Came into work this morning and tried to launch DBA Classic and got the message "An Error occurred when trying to load Btrieve: Error: 3012"
 
I tried to launch EVO and got the message:  Error #3012 Unidentified error. File name BKSYMSTR. Program name C:|dbamfg\evoerpmenu.rwn  EXE path: C:\ISTS
 
Tried a reboot and got a message about a Database Service Manger with this info:
C:\DOCUM~1\Prebco\LOCALS~1\temp\WER9bb8.dir00\NTDBSMGR.EXE.mdmp
C:\DOCUM~1\Prebco\LOCALS~1\temp\WER9bb8.dir00\appcompt.txt
 
Any help would be appreciated.
 
Brian
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D. Brian Snyder
Prebco Bushing Company
Baldwin Park, California
Evo-ERP 2007.1 ISTech Update 5/1/07
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Kelloggs
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Do crazy people know
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Re: Help! Cannot open Classic or EVO
Reply #1 - 05/31/11 at 09:18:57  
Need more info:
 
Windows Version, Pervasive Version.
Is PSQL Running?  
Is this the only computer with that problem?
Can you open the :\DBAMFG Drive?
Do you have server?
 
 undecided
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Brian Snyder
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Re: Help! Cannot open Classic or EVO
Reply #2 - 05/31/11 at 09:36:56  
It's up and running now.  I'm not sure if this could have anything to do with it but I downloaded the newest version of Adobe Reader the other day and it also installed a McAfee virus scanner in which we already have a virus program.  So I decided to uninstall it, reboot and now it's all good.  I hope that is all it was.
 
Brian
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D. Brian Snyder
Prebco Bushing Company
Baldwin Park, California
Evo-ERP 2007.1 ISTech Update 5/1/07
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Lynn_Pantic
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evolution (n) -
gradual change to a
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Re: Help! Cannot open Classic or EVO
Reply #3 - 05/31/11 at 21:09:47  
For future reference, (in case anybody stumbles upon this thread trying to solve another issue) Pervasive Status codes in the 3000 or 3100 series generally indicate a network related issue.  Start with network hardware, firewalls and permissions.  My guess is that whatever you downloaded changed something on that front.
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Lynn Pantic
IS Tech Support
lynn@istechsupport.com
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