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Voiding an Invoice (Read 720 times)
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Voiding an Invoice
01/16/12 at 14:45:18
 
We discovered (after posting our sales invoices) that we mistakenly billed a customer $20,085.00 for freight.  When attempting to void the invoice through SO-R DBA would only void the sale of the items not the frt amount.  
 
I went into the Voided invoice to see if I could figure out why DBA would not void the frt amount and found that there is not enough space to void such a large frt amount.
 
I know I could go through GL-B and reverse this portion, but that would not remove it from the specific customer's account.  Can anyone let me know how to correct such a situation?
 
Judy Riley
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Lynn_Pantic
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Re: Voiding an Invoice
Reply #1 - 01/16/12 at 15:15:41
 
The November 2011 update increases the field size allowed for tax and freight.
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Lynn Pantic
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Re: Voiding an Invoice
Reply #2 - 01/17/12 at 06:22:01
 
Thank you Lynn!
 
Judy
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khays
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Re: Voiding an Invoice
Reply #3 - 04/24/12 at 10:10:29
 
same problem with freight on an invoice.  Using SO-R 11/22/11 I get a warning that the freight is greater than 9,999.99 and can't be voided with this program - use AR-B to create a credit memo.  Is that what I should expect? Lynn's reply in this thread made it sound as though SO-R should just do it.
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