I have the flow down until it is time to invoice.  I add in the items that were used for repair and the labor is booked on the work order but they do not roll up into a cost of repair.  The invoice is $0. and the cost of goods shows the cost of the finished part at actual cost PLUS the repair cost but no labor.
 
Have you been successful with the whole process yet?

Sharon,
We have not been using the module yet. Much as I have bugged and pleaded for sales and finance to get on board and start using it since it came out, they won't yet consider it. Can't change their old ways even though there are HUGE benefits to using this module.  I blame their use of Facebook.    Someone must have posted false information there and they read it and stick to their guns on not using it (it's the only thing I can come up with as their reason--LOL).
 
I was looking for a process flow diagram so that they can better visualize the entire process and see it really isn't a mystery, they can adapt their current processes and also gain better insight into returns, etc.  I was hoping that this was already done by someone some place.  
 
If you have happened to have done this, I'd welcome getting a copy I can use/modify.  
 
Kind regards,
 
Val