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Voiding invoices (Read 1747 times)
JereC
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Voiding invoices
05/31/17 at 11:58:01
 
Does SO-R really void an invoice?  I needed to void an invoice in order to apply a deposit to it.  I voided through SO-R which then prompted me to reopen the sales order.  I reopened the sales order which now only shows the freight amount, not the whole sales amount.  The invoice still shows up in AR-A.  
 
I posted the deposit to the SO.  Now, if I go look at the invoice it does not show the deposit.  The S0 only shows the freight.  It's a mess.
 
Is there a better way to void an invoice?
 
Any ideas how to fix the above situation?
 
Jere
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prophet
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Re: Voiding invoices
Reply #1 - 06/01/17 at 07:56:25
 
Check the aging and see if the invoice still shows up there. And Yes  voiding the invoice in SO-R is supposed to void the invoice and open the SO backup. There is a couple of files that it touches so its best to contact your rep if you have one to help you clean it all up.
 
 
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JereC
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Re: Voiding invoices
Reply #2 - 06/05/17 at 08:46:08
 
Thanks so much.  Voiding the invoice did not open the sales order.  Yep, probably have to get additional help.
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