jamfg
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Posts: 17
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To this company, $40,000.00 over pay is just a nuisance. They track every single transaction by purchase order number, and sending a refund check would only confuse them and it's not allowed. Sounds crazy but they pay a $200 fee 201 times by mistake, they pay with a discount but take the entire amount as a credit. The over payment is in our system but because it isn't linked to a purchase order or invoice, when the buyer called our customer service rep to inquire about the transactions on the purchase order, none of the over payment amounts were linked to the original invoice in EVO. Now they owe us about $1600.00 on a $200.00 charge, but I have to send them a spreadsheet to show why, they are also from another country so language barriers are making it harder. Lynn, I could issue a note and reverse, that is an idea. But when we do a statement the credit memo number won't show and believe it nor not, this company would end up taking double credit. I am very grateful for their business, but they are very rigid in their dealings.
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