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Inventory being zeroed out (Read 6695 times)
Vman
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Inventory being zeroed out
07/16/09 at 13:07:34
 
We just started noticing this since the 05/09 update.  I believe that this is happening after running MRP, but not sure- we discovered the problem after running the Make and Buy reports.  We have had several lines of inventory where the O/H balance was zeroed out.  We found that on some of them the BKICLOC record was missing, while on others, the O/H field was 0.  On the ones where the BKICLOC record was missing, the MTICMSTR record was incorrect in the allocation field.  We used maintain database to correct the errors (in all cases, we had stock on hand and the transactions were correct).
Has anyone else seen this?
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Re: Inventory being zeroed out
Reply #1 - 09/10/09 at 11:56:06
 
We are having the issue of Inventory On Hand Disappearing- I can not pin point exactly when or what caused it - we ran SMJC on 8/30, we run Rebuild weekly.  But I do know that $70,000 worth of pumps just disappeared from the IN-A on Hand
Funny thing is that there is still a book value, so the system must recognize that there is or was inventory.  Ran IN-F Inventory value for previous dates (PO receipt dates) and value is zero even for a year ago.
Is there a way to find other parts that might have "Disappeared"  
and what do you recommend that I do to properly add the "lost" inventory back in
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Re: Inventory being zeroed out
Reply #2 - 09/10/09 at 11:57:09
 
We are running 8/4/08
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Re: Inventory being zeroed out
Reply #3 - 09/11/09 at 09:11:59
 
Hi Lynn -  
Do you have any explanation why SMJC would just zero out inventory.  There are a total of 10 parts that the inventory just disappeared - but still shows an on hand book value $$.  Four of these parts we deleted from BKICLOC altogether and I had to re-enter them
We will run SMJC again and hope that it will reverse the transaction.
 
But I am being pressured for a reason...why would the system zero out Inventory and why did it delete the part from BKILCOC?
Why do we have to run SMJC?  It is a very LONG process and we have to run it from home.  We do it monthly - what is the suggest frequency to run this program?
Are there other weekly or monthly maintenance programs that we should be doing?
Thanks
Debra
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Re: Inventory being zeroed out
Reply #4 - 09/11/09 at 11:08:37
 
dbernhard-
 
    The book value is calculated seperately.  Therefore, if adjustments are made to inventory, the book value is not automatically updated.  UT-K-G updates the book value.
    As for SM-J-C, could you give some more information on how it is run?  Did you loose the inventory after a Master or Transaction Level Recon?  
    I run it here occasionally, and always in report only mode first.  I have found that running IN-L-S (Rebuild Stock Status) before SM-J-C seems to reduce the number of things that come up.
    Basically, there are several inventory master files, which can get out of synch (i.e. similar fields in two files can have different values).  SM-J-C allows you to correct this.
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Re: Inventory being zeroed out
Reply #5 - 09/11/09 at 12:18:52
 
Actually, Book Value is updated automatically with all transactions and should stay in synch with inventory on-hand extended value.  See #3 under Accounting at http://www.istechsupport.com/faq.php
 
There was a bug with PO-A (old Evo version, not the new GUI version) wiping out BKICLOC records under certain circumstances but it was fixed a while back.  You might have that going on with the Aug 08 version you are on.  What is the modified date of T6POA.RUN that you have?
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Re: Inventory being zeroed out
Reply #6 - 09/11/09 at 13:44:04
 
Lynn,
 
  I stand corrected on the book value.  I know that it used to not update if you made a change in IN-K, but it does now.
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Re: Inventory being zeroed out
Reply #7 - 09/11/09 at 13:51:25
 
Did you loose the inventory after a Master or Transaction Level Recon?    
We ran SMJC on the Transaction Level
 I run it here occasionally, and always in report only mode first.  
We run SMJC monthly as part of our system maintenance.  In the past the report was 30 pages, now that we do it monthly it is about 15 pages.  I am still trying to find out if there is a monthly maintenance routine that ISTech recommends.
We ave found that running IN-L-S (Rebuild Stock Status) before SM-J-C seems to reduce the number of things that come up.  
We run IN-L-S every Monday.  We run IN-D every Monday and say yes to Rebuild Stk Status.  We also say yes to rebuild summarized cost during finished production and still have 15 pages.SM-J-C allows you to correct this.  
SMJC is what Incorrectly deleted the inventory of 4 parts.  It also removed these parts completely in BKICLOCActually, Book Value is updated automatically with all transactions and should stay in synch with inventory on-hand extended value.  
Book value being out of synch is what alerted us that there was a problem.  One part had $70K of inv value and we have the parts in house but Inv on hand was wiped out.  What is the modified date of T6POA.RUN that you have?  
File was created on 6/10/03 - last modified on 10/10/08
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Re: Inventory being zeroed out
Reply #8 - 09/11/09 at 15:13:36
 
VMan -
 
Actually, if you change the Average Cost in IN-K then Book Value is not updated but you do get a warning.  It is NOT recommended to use IN-K to change the average cost of anything with on hand quantity.  better to use IN-C and make a negative adjustment to take them all out of stock at the incorrect cost, then a positive adjsutment to out them back in at the correct cost.  That will maintain Book Value as well as an audit trail of the change in cost.
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Re: Inventory being zeroed out
Reply #9 - 09/14/09 at 06:02:13
 
Hi Lynn
My problem is that inventory is zero
You still have not told me how or why SMJC would wipe out our inventory on 4 parts
and what should I do about it.
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Re: Inventory being zeroed out
Reply #10 - 09/14/09 at 06:16:22
 
Sorry to jump in the middle here, but I have a question...
 
You ran Master and Transaction level SM-J-C, and for the transactions did you specify that the on-hand should match the transactions or vice-versa?  
 
I made the mistake of running it in the mode that forces the on-hand amount to match the transactions and found that some on-hand amounts were changed when they should not have been. I seldom run transaction level reconciliation (for real) anymore. I run the master quarterly and run the transaction level as a report only to see if there are things that don't agree. If I feel it is needful, I might run the transaction level, usually only at fiscal year end, to make the detail balance in case the auditors look at it.
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Re: Inventory being zeroed out
Reply #11 - 09/14/09 at 07:55:35
 
We run the transaction level every month end and always run type B.  I have found that while transactions seem to always be recorded the location quantity is not always updated.  We have had nothing showing up on the transaction level reconciliation for a long time, until the update last month.  
Somehow a bunch of part number quantities were zeroed out in BKICLOC when I changed the blank location to "STOCK", so when we ran the reconciliation type B the location quantity was changed back to the correct  quantity per the transactions.  
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Re: Inventory being zeroed out
Reply #12 - 09/14/09 at 08:11:36
 
(I work with Debra)  To answer Colin's question, we run both a Master and Transaction Level, simultaneously, and use Method B.  We do this monthly.  We have found that our transactions are most always correct, and so we always adjust on-hand quantities to match the transactions.
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Re: Inventory being zeroed out
Reply #13 - 09/14/09 at 09:15:45
 
When I run SM-J-C in report mode and check what it wants to do, it seems that quick counts more often align with BKICLOC than with what the transactions would indicate. At least they have in the past. We have been increasing training and tightening procedures, so I'm hoping to see a general improvement in the quality of our data.
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Re: Inventory being zeroed out
Reply #14 - 09/14/09 at 11:19:21
 
Just had one burp on me today.  The BKICMSTR record for the part disappeared, but the BKICLOC record was still there.  Running SM-J-C master level would have deleted the BKICLOC record on a good part with stock O/H.  I re-entered the part in IN-B, and all is well again.  
I always run SM-J-C in report mode first so that I can look at what it finds. My experience has been that on the transaction level, you can have a mix between transactions being right and inventory count being right.  So I usually have to do some research after the report mode.
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Re: Inventory being zeroed out
Reply #15 - 09/14/09 at 12:01:02
 

But what would cause the BKICMSTR record to disappear?  That is what concerns me
 
We run SMJC monthly as part of our maintenance.
Our IT person first preforms a backup, then runs the Fix Binary zeros program before she runs SMJC - the process takes anywhere from 4-8 hours (after work hours) and there is no way we want to run it twice a month.  
Our reports are sometimes over 30 pages of data to review.  We have ~3,000 DAILY transactions between all the modules...Perhaps our company has an extraordinary amount of daily transactions?  
I would like to know - Thanks
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Re: Inventory being zeroed out
Reply #16 - 09/14/09 at 13:28:43
 
Here's some more information on the burp I had today.  I found that I had a duplicate record for the next part number after the one that had "disappeared" (913373 disappeared, but there were two records for 913375) in BKICMSTR.  The second record had the description and data for the first one, leading to the conclusion that somehow the part number had been changed during some access of the record.  I had run a report only Master Level recon which was stating that the duplicate record was to be deleted.
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Re: Inventory being zeroed out
Reply #17 - 09/15/09 at 11:20:24
 

You write " somehow the part number had been changed during some access of the record"  Somehow?  What would cause the BKICMSTR record to disappear?  That is what concerns me.
As far as running SMJC in report only, then reviewing it...I would like to think the the data transactions add up to actual on hand inventory and running SMJC is the check and balance of the system.
Like I stated, it takes 4-8 hours to complete the process and is not something I would want to run twice a month.
 
I would also be interested to know how many combined daily transactions other companies have.
 
Our reports are sometimes over 30 pages of data to review.  We have ~3,000 DAILY transactions between all the modules...Perhaps our company has an extraordinary amount of daily transactions?  
Thank you for your input
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Re: Inventory being zeroed out
Reply #18 - 09/15/09 at 12:34:30
 
My company is very small- we may have anywhere from a few to a few hundred transactions a day.  
As to how it disappeared, I am not a database expert, but it seems reasonable that during the accessing of a record to update it, a read/write operation of some type has to be done.  If, for some reason the data written back is corrupted, incomplete or other, you then have a problem.  Lynn or one of the programmer types, please correct me if I am wrong.
I wonder if it is possible that the record did not disappear, but was overwritten as a blank record.  Many times when I run the reconciliation, there are blank records to be deleted.
One strategy you might employ to cut down on the recon time would be to  do only part of the inventory at a time.  You would have to do it more often, but the procesing time and review time of the changes would be more manageable.
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Re: Inventory being zeroed out
Reply #19 - 09/15/09 at 12:59:06
 

 
(I posted this under ITEMS and realized I should have put it here as it all seems to be related.... I have been having issues ever since the update and some seem to be related to creating a new named location and getting rid of the blank location.)
 
I have some issues going on with my inventory transactions and the change of default location from blank to "STOCK".  I have been discussing some of them in another thread.  
This morning I decided to run a report only master and transaction level reconciliation.  
 
Master level has one "N" type part having 5 BKICLOC records. I checked the location file and sure enough there were 5 records, all with various UOH.  I went into IN-A to look at the part and then went back to BKICLOC, and now there is only one record.  Strange.
 
A number of parts have no BKICLOC record, it wants to create a record for location "STOCK        ".  Should all those spaces be at the end of the location?  Most of these are obsoleted parts, only one has some monthly consolidation transactions, the others do not have any transactions.  Can I just delete the ones with no transactions?
 
Transaction Level:  
  As expected the transaction level reconciliation wants to recreate new blank locations for parts I have that in most cases only have one J type transaction, STOCK is in every location field I can find.  Don't know what to do about these.  
  Another problem part was reconciled at the end of last month and is already off again.  The part says we are negative but we should have a bunch.  So far this month there has been one receipt and a few issues.  The last reconciliation done on 9-8-09 had BKICLOC at 24 but transaction total was 77- part was changed to 77. After that there was an issue of 2.  Now the BKICLOC UOH is -2.  Somewhere along the line the UOH was zeroed out.  The report mode verifies this and wants to change the UOH to 75.
 
But why is the UOH quantity being zeroed out?????
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Re: Inventory being zeroed out
Reply #20 - 09/16/09 at 12:16:48
 
More fun stuff.  I have run SM-J-C Master Recon in report mode three times- twice on the 14th, and once just a little while ago.  I have gone from 5 blank record in BKICLOC to 6 and now to 37 (to be deleted).  What keeps creating blank records?
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Re: Inventory being zeroed out
Reply #21 - 09/18/09 at 08:58:46
 
After I installed the latest update on 8/21, I created the new named location "STOCK" and merged (?) my old blank location with this new default location.  Then I copied my real company to a new test company.  Then I ran fix binary zeros, I assume on both companies' data.
So far my new test company looks great, has none of the problems that my real company has.  I have been running test transactions and can't get it to do anything but act normally.  
So between the 8/21 and 8/31 when we ran SMJ-C as part of our usual month end inventory, there was some transaction or record lock or something (!) that corrupted some records so that now we seem to have a permanent issue with some parts that zero out, or have phantom blank location transactions.  
If there is something I could check or try in my test company that might help figure out this mystery I would like to know about it.  
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Re: Inventory being zeroed out
Reply #22 - 09/25/09 at 07:58:17
 
For the parts that this happens to, so far only a hand full but could be some I haven't noticed , the part seems to zero out with a PO receipt.  After the PO receipt, the part goes to zero instead of adding the receipt to the total UOH, and the next transaction, an issue, puts the part at negative on hand.  Another ineresting thing is that the book value is what it should be with the PO receipt added in.
 
I have started fixing these by calculating the total UOH based on transactions, as the reconciliation would do, and going into the BKICLOC file and changing the UOH.  This way I do not have to get everyone out of Evo while I run the reconciliation.  Does anyone see a problem with this method?
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Re: Inventory being zeroed out
Reply #23 - 09/25/09 at 09:16:22
 
Your method is fine and THANKS for pointing us to PO-C as the culprit!!!!  We will get right on it!
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Re: Inventory being zeroed out
Reply #24 - 09/25/09 at 09:28:51
 
My pleasure to help Lynn, I just hope you can find something.  We have other PO receipts that act normally, that is the part is not zeroed out. I can't fathom what the difference is unless it is some kind of record lock.  If looking further into the transactions would help let me know.
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Re: Inventory being zeroed out
Reply #25 - 10/20/09 at 08:36:58
 
update on this -- it was not a PO as I first suspectd.  That is I can't subsantiate that claim, and Lynn did not find anything either.  I can reproduce this zeroing out though when we are using WO-K-B.  If we change the BOM on one assembly and finish another related assembly (same prefix, lower suffix) a related part (same everything, same item number  except for the last digit) is zeroed out.  In some cases the BKICLOC record is deleted altogether.  
Now today I have a different case.  On the inventory exceptions report I have a part that is listed two times with the note: UOH total of locations is not the same as UOH total of inventory record.  Use reconcile inventory to correct.  The only transaction this part has had since September was to be on a BOM for an assembly that was converted from a sales order, and then the BOM was changed  with WO-K-B (this item was not changed, another was, there are only three items on this BOM).
 
I am convinced that there is something wrong with WO-K-B and would like to change back to the old version (current one is dated 6/22/09 and old one is dated 1/18/09).  Is there a problem with this?
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Re: Inventory being zeroed out
Reply #26 - 10/20/09 at 09:11:36
 
No problem; you can safely do that.
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Re: Inventory being zeroed out
Reply #27 - 10/20/09 at 11:41:43
 
Well that did not help.  
The first time I ran the sequence everything was fine.  The second time, and times thereafter, following this sequence the BKICLOC record was zeroed for the second part #:
 
For two assemblies with boxes, the first with box 2000005, the second with 2000001 (the order does not matter- the part that gets zeroed out is always in the first work order)
1) Convert SO to WO - SO-N, one of each eg 7013-14, 7013-15
2) Release work order- WO- B (rebuild stock status doesn't matter- this happens either way)
3) WO-K-B- for second work order- Delete the part number 2000001 from the bill.(Highlight the part number, <enter> advance to the item number field, and <delete component>, exit,exit.)
 
AT THIS POINT-- The BKICLOC record for 2000005 is missing!
 
WO-I - Finish production on the two work orders 7013-14 first.  Shortage report at the end says inventory is negative for 2000005.  When I look at BKICLOC again, the record has re-appeared and is -1.
 I have other items that are zeroing out but are not so easily traced.  This happens every time I run this sequence for assemblies containing these two item numbers except for the first time I run it after starting my computer and logging on Evo.
 
Good luck figuring this one out...
 
 
PS We use this sequence alot and that is how I noticed it.
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Re: Inventory being zeroed out
Reply #28 - 10/20/09 at 14:03:53
 
Okay latest scenario that just happened-  
SO-N convert work order for one assembly with box
Release work order in WO-A (change to R and save)
Finish Production WO-I and backflush materials
Item # for box is now zero (it was 122)
 
I looked at the location file and we had three blank records which I deleted and changed the location quantity for 2000001 to 122.  Then finished and backflushed a stock work order- nothing zeroed out.
 
The change to older WO-K-B seems to have preceded this new event of blank records in the BKICLOC file.  I changed it back to the current one and changed SO-N back to the old one-- the new one was dated 6/19/09 and the old one is 5/28/08.
 
Ran the same scenarios again---the problem seems to have disappeared!
 
That jives with what has been happening since the only time we get zeroed out parts is when we are dealing with a converted sales order line item.  We have not had a problem with stock work orders.
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Cathy Hamilton
Wing Inflatables, Inc.
EVO-ERP2008.1(20 users) w/IS Tech update 5/25/09 (as of 08/21/09)
Windows 2008 Server/client
Pervasive V10.1
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Lynn_Pantic
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Re: Inventory being zeroed out
Reply #29 - 10/22/09 at 17:18:00
 
Thank You Cathy!!!!!!!!!!!    Grin
 
We have identified and fixed (patch to be released tomorrow Oct 23) this problem.  We are continuing to look to see if the same behavior exists elsewhere now that we know what to look for.  The problem we have fixed existed only for multiple line Sales Orders converted to Work Orders that had Type N (Non-Inventory) components on the BOM.  What made it extra tricky to find was that the inventory item that ultimately had the problem was a DIFFERENT component on the BOM.
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Lynn Pantic
IS Tech Support
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Lynn_Pantic
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Re: Inventory being zeroed out
Reply #30 - 10/23/09 at 17:30:30
 
Fix for this included in the SP3 posted 10/23
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Lynn Pantic
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