ISTech Support Forum - Win7 64 vs 32 bit

David Waldmann

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Win7 64 vs 32 bit
08/03/10 at 11:54:14

I have been going round and round with Evo on my Win7-64 machine. Finally had it going good and solid for several months and then did the 7/5 update and it's broke again. Actually, it worked fine the first day of the update, including starting and quitting Evo several times and at least one system reboot in there. Then the next day, bang! You're dead.

I'm wondering how much of the problem might be Win7 vs 64-bit. Anyone have any words of wisdom or testimonials? BTW, DBA Classic works fine on here, if a bit slow.

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David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11

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RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: Win7 64 vs 32 bit Reply #1 - 08/03/10 at 12:40:04 Hmm... 7 stations here using Win7-64 bit. No issues - Pervasive 2000i (is it sp3 or sp4?)....I know that one or two of the stations was a little finicky on the initial setup - Lynn's faq had something about running S:\dbamfg\evoerp.exe S:\dbamfg - not sure if we did that or not. No real help here.
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David Waldmann Active Member Live to work, or work to live? Posts: 1924 Gender:	Re: Win7 64 vs 32 bit Reply #2 - 08/03/10 at 13:32:30 Quote from RPCAdmin on 08/03/10 at 12:40:04: Lynn's faq had something about running S:\dbamfg\evoerp.exe S:\dbamfg - not sure if we did that or not. No real help here. Yes, I did that. I also had to use UNC drive mapping. I thought I (well, with Malcolm's help) had it fixed...
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RPCAdmin

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Re: Win7 64 vs 32 bit
Reply #3 - 08/04/10 at 03:48:12

One thing I have noticed with Vista and to a certain extent much less with Win7 is that occasionally, it will not have the mapping fully active to the server (that is the best way I can describe it). Sometimes a user will try to open Evo, get an error....and if you try to open the mapped drive in explorer (it takes a few extra seconds, but finally opens) and then EVO will run fine. Strange behavior, but it doesn't happen too often.

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Mike Nessen
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Pervasive 2000i on NT4 Server 15 users

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David Waldmann Active Member Live to work, or work to live? Posts: 1924 Gender:	Re: Win7 64 vs 32 bit Reply #4 - 08/04/10 at 03:58:19 I have noticed in Win7 that sometimes in File>Open or File>SaveAs dialogs that it will show that drives are not connected (red "x" on them). However, I just tried Evo with a Win Explorer window open to both the applications and data folders; no luck...
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RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: Win7 64 vs 32 bit Reply #5 - 08/04/10 at 04:16:31 Have you tried running EvoERPsetup.exe? Just to make sure all the directory pointers are correct. Also, what error do you get when you try to run EVO?
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David Waldmann

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Re: Win7 64 vs 32 bit
Reply #6 - 08/04/10 at 04:36:24

EvoERPSetup.exe shows the correct UNC drive mapping.

Here is a sequence of what happens:

(first of all, I have to run Evo as administrator, so I have to say "yes, I really want to do this)

I get the logon window, then:

FILE OPEN ERROR
Error number 12
File was not found
File name: BKSYMSTR
Program name: \\SBSR2\APPS\DBAMFG\EOVOERMENU.RWN
EXE path: C:\ISTS\
This program will now end.

After I close that, I get a message about opening a file that doesn't exist, or something like that on BKSY.COMP.NAME, and then what looks like the Evo window but with no buttons on it.

UPDATE:

Just for the fun of it, I decided to uncheck "Run as Administrator", and now it works Smiley

Edit:
Ooops. Spoke too soon. Evo opens, but many programs won't open - it just goes into "not responding" mode. Maintain Database works, TAS-G works. It seems that T7 programs work, but so far not a single BK or T6 one. And although T7SOA opened it hung when I did a lookup.

Something obviously is still wrong...

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David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11

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RPCAdmin Active Member Please save me from the Users!!!!!!! Posts: 521 Gender:	Re: Win7 64 vs 32 bit Reply #7 - 08/04/10 at 05:48:52 Yeah, well hopefully this will provide enough info to Lynn to help diagnose the problem.
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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5681	Re: Win7 64 vs 32 bit Reply #8 - 08/04/10 at 07:03:13 T6 and BK programs load a second instance of the EXE. Add TP7RUNTIME.EXE to your DEP exceptions and see if that helps.
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David Waldmann Active Member Live to work, or work to live? Posts: 1924 Gender:	Re: Win7 64 vs 32 bit Reply #9 - 08/04/10 at 07:41:00 Doesn't like DEP. Won't even try to start - I just get the Windows "this program has closed" as soon as I start it. I had TP7Runtime.exe and EvoERP.exe in both the local ISTS and server locations.
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Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5681	Re: Win7 64 vs 32 bit Reply #10 - 08/04/10 at 08:09:36 The difference between the T7 programs (that work) and the T6 & BK (that don't) is that the T6 & BK chain to a new instance of the TP7RUNTIME.EXE so somehow your workstation isn't liking that but I don't know why if it is not the DEP.
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skyywalker

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Re: Win7 64 vs 32 bit
Reply #11 - 08/04/10 at 09:48:04

I think you may be troubleshooting 2 problems...for now i think we should focus on the Disconnected Drive issue...(the red "x" on mapped drive letters). From what I can tell, we need to know if it's a connection issue or some sort of local problem that makes it look like a server permission issue.

• Wired or Wireless?

• What AntiVirus program are you running?

• Right after boot up, open a DOS box. Type "ping -t [evoServer]" where [evoServer] is your Evo server's IP Address (please use the IP Address, not the name). Let it run in the background for as long as you can, watching it as often as you can, but if you see a bunch of these "Request timed out", there might be a real network problem.

• Right after boot up, open Computer. Do you see "the red x" on your mapped drive? If so, launch Evo. I expect you'll get an error - please take a screen capture. Now back in Computer, double-click your Evo drive letter, then go back to the drive list, do you still see "the red x". Open the Task Manager, kill Evo (and tp7runtime if it got that far) and then start Evo again. Do you get an error? Is the the same as the error you got last time?

In case anyone's wondering - I'm running Win7 Ultimate 64bit, Evo w/ 7/2010 update & psql10.10 (soon to be 10.30, since my testing has looked pretty good).

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Malcolm Boykin
Hectech Support, LLC

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David Waldmann

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Re: Win7 64 vs 32 bit
Reply #12 - 08/04/10 at 10:54:05

This is a wired network.

Running AVG 9.0 (paid version).

I ran the ping test, and after 15 or 20 minutes all the ones I've seen have been <1ms except when I first fired up Evo it dropped to 9 & 10ms. Not a single time out.

So far I have not been able to get a red X in Explorer.

However one thing you said makes me curious.
Quote:

Open the Task Manager, kill Evo (and tp7runtime if it got that far)

I don't get a tp7runtime showing in Task Manager even when Evo starts all the way up, not even on a good fully-working workstation... Should I be?

EDIT: just realized that Ctrl+Break shows the packet data. So far, sent 1139 packets, received 1139 packets. 0 lost.

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David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11

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GasGiant Administrator How can I help? Posts: 1523 Gender:	Re: Win7 64 vs 32 bit Reply #13 - 08/04/10 at 11:23:52 tp7runtime.exe only runs when a BK or T6 program is called from the menu. However, since it is basically another instance of evoerp.exe, it needs to be killed before you attempt to restart Evo or Evo will quit without giving notice.
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Kelloggs Active Member Do crazy people know they are crazy? Posts: 785 Gender:	Re: Win7 64 vs 32 bit Reply #14 - 08/04/10 at 11:31:31 We have a similar problem. if we try to use the shortcut with "C:\ISTS\evoerp.exe C:\ISTS" target we get the following error: Data dictionary file could not be opened:F:\DBAMFG\FILELOC.DBF But If you go to start then run and then open F:\DBAMFG\evoerp.exe It works ok ??? Kelloggs
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