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Void Invoice Didn't Void (Read 1051 times)
tardsat
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Void Invoice Didn't Void
02/07/12 at 14:49:56
 
Using DBA Classic 2004.  After realizing a mistake was made a salesman attempted to void an invoice.  An error showed up (which he didn't note down) .  Bottom line is that trying to void the invoice again says already voided, while it still shows up on the AR as a real charge.  Sounds like it got half done.  Is there a way I could trick it into revoiding it again to finish the transaction?  Only 1 line item on the invoice, so that makes it a little easier.  
 
Any ideas would be appreciated.
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Lynn_Pantic
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Re: Void Invoice Didn't Void
Reply #1 - 02/08/12 at 07:40:02
 
The posting of the void didn't finish but without the information in the message, it is hard to say why.  The void is nothing more than a negative copy of the first invoice so if you go to SO-F and print the unposted invoice from that sales order and compare to the original, you will probably see what is different and why it wouldn't post.
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Lynn Pantic
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Re: Void Invoice Didn't Void
Reply #2 - 02/20/12 at 14:52:09
 
I used "Maintain Database" to mark the invoice status in 2 different files BKAR????.B  Changing them from "V" (or was it "X") to "Y" cacelled the void flag and allowed me to re- Void them.  This put the correct items into inventory and created the credit memo properly.  Not sure it was the best way to do it but it worked for me.   I may still be in trouble if some part of the previous transaction went through.  So far so good, cross fingers.  Case closed for now.
 
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