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EVO ERP login minimized cant get to it (Read 2464 times)
JamesO
Member
Posts: 66
EVO ERP login minimized cant get to it
11/05/20 at 08:54:31
We have a user that the login for EVo ERP is minimized. We can not get it to unminimize to enter login credentials. Probable simple but we are stuck.
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Last Edit: 11/05/20 at 12:33:57 by JamesO
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prophet
Full Member
Posts: 217
Re: EVO ERP login minimized cant get to it
Reply #1 -
11/05/20 at 12:46:59
Does that user have dual monitors? If you only have one monitor have you tried renaming the ISTS folder on the C drive of that computer creating a new ISTS folder dropping a file in it then doing the workstation install for EVO. See if that resets everything back to the way it should be on that workstation?
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Lynn_Pantic
Administrator
evolution (n) -
gradual change to a
different form
Posts: 5663
Re: EVO ERP login minimized cant get to it
Reply #2 -
11/06/20 at 05:39:07
It is a registry setting. Use REGEDIT and go to HKEY_CURRENT_USER - Software and delete the ADDSUM key.
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Lynn Pantic
IS Tech Support
lynn@istechsupport.com
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JamesO
Member
Posts: 66
Re: EVO ERP login minimized cant get to it
Reply #3 -
11/06/20 at 09:40:25
She does have dual Monitors. I did rename the ISTS folder and reinstall. No Luck.
Also tried the regedit of removing the AddSum. That did not work either.
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Lynn_Pantic
Administrator
evolution (n) -
gradual change to a
different form
Posts: 5663
Re: EVO ERP login minimized cant get to it
Reply #4 -
11/06/20 at 14:31:25
Try typing in the username and password as if the login screen was there and see if Evo loads. If it does, go to Settings - US-C and reset screens.
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Lynn Pantic
IS Tech Support
lynn@istechsupport.com
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JamesO
Member
Posts: 66
Re: EVO ERP login minimized cant get to it
Reply #5 -
11/11/20 at 14:49:06
Lynn, She was able to login that way, but under Module,settings there is only a US-A. No US-C choice.
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Lynn_Pantic
Administrator
evolution (n) -
gradual change to a
different form
Posts: 5663
Re: EVO ERP login minimized cant get to it
Reply #6 -
11/11/20 at 15:06:30
Then her menu needs to be updated. All users should have the Settings menu which has choices A through H.
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Lynn Pantic
IS Tech Support
lynn@istechsupport.com
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JamesO
Member
Posts: 66
Re: EVO ERP login minimized cant get to it
Reply #7 -
11/12/20 at 09:56:51
I added the US-C to her menu. She logged in. We did the reset. Perfect...
Thank you Lynn....
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