The reason I started IS Tech Support is to do exactly that - provide support and updates for the existing product. DBA has already taken the stand that there will be no more updates to the existing product other than essential bug fix patches. They say they will "continue to support it" meaning they will be happy to take your tech support money and let you talk to or email the support staff but if there are program changes or enhancements you want, it isn't going to happen to DBA Manufacturing.
IS Tech Support on the other hand, is offering continual updates and enhancements to DBA Manufacturing in an effort to provide a valuable service to however many of the 3800 customers that elect not to dump what they have spent considerable time and effort implementing and start over learning a new system. Based on the responses to Lorne's original post, I suspect that will be a significant percentage of them.
Unfortunately, for services other than this free forum, there is a modest cost involved. A $35/month company (not per user) support subscription will get you all the program enhancements and higher level will get direct and unlimited email and telephone support. The $35/month level is not great enough to be a major financial decision for most companies but with enough participants, we will be able to provide programming resources to continually improve the product and be responsive to user requests. See
www.istechsupport.com/download.asp for a description of what has been done in a few short months.