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Closing Sales Order After Proc. Cr. Memo (Read 628 times)
Chas99
Ex Member



Closing Sales Order After Proc. Cr. Memo
07/18/03 at 12:39:32
 
We have a returned product which we processed a credit memo. The product has returned back to inventory. When we go to close the sales order under SO-A and hit the delete button it states "At least one invoice has been created and posted from this sales order. Do you want to delete the entire sales order anyway?"  Not sure if I should proceed with deleting the sales order. The concern is that when you look at SO-A it shows a dollar amount showing beside the sales order #.  
 
Please advise whether it is ok to go forward and close the sales order or not. If we need to zero out the sales order please advise what the best way to do this is.  
 
Thank you.
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Lynn_Pantic
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evolution (n) -
gradual change to a
different form

Posts: 5681
Re: Closing Sales Order After Proc. Cr. Memo
Reply #1 - 07/18/03 at 14:22:25
 
You can either delete the order (no harm done if you do) or zero out all the line item quantities and save it which will close it.
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Lynn Pantic
IS Tech Support
lynn@istechsupport.com
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Chas99
Ex Member



Re: Closing Sales Order After Proc. Cr. Memo
Reply #2 - 07/21/03 at 08:49:54
 
Thanks Lynn.
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