Lynn_Pantic
Administrator
evolution (n) - gradual change to a different form
Posts: 5681
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First, you need to process a negative sales order for the returned item to get the inventory back into stock and a credit balance on the customer account. Then use AR-M to process a refund, and if you have a special bank account set up for pending credit card payments, process it through that account and then transfer the funds from your operating account when they withdraw the funds.
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